(etiquette) in all settings that deal with customers. 1. Keep smiling It’s important to remain polite and professional no matter how aggressive a customer gets. Keeping a smile on your face will help keep your attitude neutral and polite if you’re dealing with the customer in person and make your voice sound pleasant over the phone. Also while you smile keep your ear and mind on the issue stated. 2. Let the customers talk. Ask leading questions to allow the customer to talk more so you can gather
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Learning outcome 1.1 Communicate with children and young people in a way that is appropriate to the individual‚ using both conventional language and body language When communicating with children‚ a number of skills need to be demonstrated to communicate effectively. Children learn to communicate through the responses of others‚ if they feel they have not had there contributions valued they are less likely to initiate communication themselves appropriate responses reinforce the child’s self-esteem
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Marketing Strategy for Chocolate Bar Introduction The marketing strategy or marketing decisions are taken on the basis of internal and external environment of an organization. For the success of the company and its products & services in the marketing environment it is necessary for the business to make some important and effective marketing decisions (Peter & Donnelly‚ 2002). There are several forces that affect to marketing decisions. This paper would examine the different concepts of the
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Unit 212 Provide Support to Manage Pain and Discomfort Outcome 1 Understand approaches to managing pain and discomfort 1.1 Holistic care takes care of the whole person not just the physical needs (eg. Pain) but it also their mental and emotional needs (eg. Being afraid‚ not knowing what’s wrong)‚ their social needs and their spiritual needs. This is important because the purpose is to ensure the individual is comfortable and brings peace and dignity as well as supports the individual’s family.
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1.1 Describe the policies and procedures of the setting relevant to promoting children and young people’s positive behaviour In my setting‚ Little Stars Nursery‚ we believe that both children and adults alike flourish in an ordered and structured environment with boundaries; so that everyone knows what is expected of them‚ and then the children are free to learn and develop without fear of being hurt or hindered by anyone else. We strive to enable an environment in which children can develop
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As a general role‚ care workers should provide active support when working in partnership with individuals. This means encouraging people to be as independent and self-managing as possible. Health care is delivered in Ireland in two ways‚ either statutory or voluntary organisations. A statutory organisation are stated or government run such as the HSE. A voluntary organisation is a not-for-profit funded through donations and fundraising events such as Down syndrome Ireland and Enable Ireland. The
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Inappropriate Behavior What civil rights laws may prohibit Marwan’s conduct with his fellow co-worker? “The definition of sexual harassment stated in the EEOC Guidelines and accepted by the U.S. Supreme Court is “unwelcome sexual advances‚ requests for sexual favors‚ and other verbal or physical conduct of a sexual nature‚” which implicitly or explicitly make submission a term or condition of employment; make employment decisions related to the individual dependent on submission to or rejection of
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Good behaviour in all aspects of school life is necessary. We are providing high standard of discipline and behaviour. By adhering to this policy we aim to recognise and promote positive behaviour and in doing so‚ will help to promote self-esteem‚ self-discipline and build positive relationships based on mutual respect‚ consideration and tolerance. The policy is not only aimed at pupils‚ but to all who are involved in the school community‚ from parents to governors‚ to staff etc. in order to be able
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Unit 311 Provide support to maintain and develop skills for everyday life 1.1 A skill is simply something someone can do. There are various different means and methods to maintain the skills depending on the individual and the lives they wish to live. If it is to keep their home clean different methods such as signs with instructions on what needs to be done in each room‚ a Rota‚ or maybe even just being shown how to do the task at hand. If they are having difficulty with bathing they may need
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Unit 699 Provide support to continue recommend therapies Outcome 1 understand the importance of supporting individuals to continue recommended therapies 1.1 Analyse the potential of recommended therapies to an individual`s health and wellbeing. All of our students have a disability‚ this could be physical‚ mental and medical and therefore will need some kind of support during their time with Treloars. Treloars provide a variety of support for example:- they have teams of physiotherapist‚ occupational
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