Case 1 (Providian Trust) / Analysis write-up/discussion questions. (1) What key issues and challenges led to the initiation of the Access Plus project? Please think about the external vs. internal and business vs. technological aspects of the issues and challenges. From an internal point of view‚ Providian Trust board members felt that the trust’s information system was outdated and therefore the day-to-day activities‚ which could be done more efficiently with a new software and process‚ were
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Business Context/Key Business Drivers Providian Trust delivers financial and fiduciary services to clients across 216 branches. In an industry built on servicing clients‚ many of Providian Trust’s trust officers had 20-30 years of experience with the company and managed clients at a personal level. The trust officers had total control over what was sent to the client‚ including generation of financial statements. Control of the financial statements often resulted in a 2-3 month lag in statement
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Providian Trust Case Study Executive Summary: Providian Trust is a company which is rich in tradition‚ experience‚ and a high level of customer service‚ but was void of technology‚ information management‚ and therefore also void of an IT competitive advantage. Providian Trust was in major need of reengineering and simply implementing a new software system (Access Plus) was not going to give the company a competitive advantage. The company was going to need a dramatic redesign of business processes
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Project Background Providian trust head quartered in New York‚ delivered financial and fiduciary services through a network of 216 branches. In 1994‚ this company managed $49.4 billion in trust asset with a staff of 840 full time employees. Sixty percent of company’s fee income and 9% of gross earnings generated by its fiduciary business that year. Though they had a huge team working on the front and back office handling and record keeping and settling activities‚ there was always a chance for
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Information Systems Professor Weidong Xia Case 1 (Providian Trust) – Analysis write-up/discussion questions (1) What key issues and challenges led to the initiation of the Access+ project? (2) What organizational changes that the company should have been made (but failed to do) before and during the project to ensure the success of the Access+ project? (3) What were the strengths and weaknesses of Providian’s approach in managing the project? (4) How would you evaluate the roles (good or bad) that
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Providian Trust: Tradition and Technology Business Context Providian Trust Company provided financial and fiduciary services with 216 branches. Headquartered in New York‚ with $49.4 Bn. trust assets and staff of 840 Full-time Employees. Residential mortgages‚ commercial mortgages‚ consumer and corporate loans were the principles sources of revenue for Providian Trust. Providian Trust business was mainly into: Pension and Institutional Trust Services (PITS) – Tenth largest Provider.
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Providian Trust: Tradition and Technology (A) Principles of Information Systems GIST 500 Dr Goel CASE SUMMARY Providian Trust was a major trust company that provided financial and fiduciary services. Its principal source of revenue came from which include residential and commercial mortgages‚ and consumer and corporate loans. Michael LeBlanc‚ the Senior Vice President of Trust‚ Investment and Treasury‚ led the project aimed at reengineering Providian Trust’s business processes by implementing
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IT Management – Providian Trust: Tradition and Technology (A) Rishi Kothari Team 5 - SouthEnd Business Context/Key Business Drivers * Providian Trust was headquartered in New York. In 1994 it was the 10th largest provider of financial and fiduciary services through its network of 216 branches. * The company has 3 divisions‚ Pension and Institutional Trust Services‚ Personal Trust and Trust Operations * The company’s lending products—including residential and commercial mortgages
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Providian Trust: Tradition and Technology Business Context Providian Trust provided financial and fiduciary services through 216 branches Headquartered in New York with a staff of 840 full-time employees. Managed $49.4 billion assets through three divisions - Pension and Institutional Trust Services‚ Personal Trust Services‚ and Trust Operations. Only Personal Trust Services division was profitable with $6.7 billion of assets. Key Business Drivers Due to significant competitive situation
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information system for Providian’s trust division causing undue advantage to more technologically advanced competitors. Veteran Trust Officers spend a lot of time correcting statements‚ costing the company around $2 million to $5 million on discounts and waived fees because of discrepancies in financial statements. a)As a solution‚ the firm decides to develop Access Plus‚ a new trust and custody management software‚ but is facing firm resistance from several groups (Personal Trust‚ PITS divisions and New England
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