GSB 9001 Lecture 1: What is communication? ‘Communication is the act of exchanging thoughts‚ messages‚ or information’ (de Janasz et al.‚ 2012‚ p.127) 1. It involves rich channels (face-to-face‚ telephone) 2. It involves lean channels (emails‚ texting‚ memos) Think through the implications of this difference in how we communicate‚ formally and informally. What is Listening? Listening is the process of taking in what we hear and mentally organising it; it involves: Sensing: hearing
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INTRODUCTION Owing to the fast evolution of information and technology organization are operating in an environment where the geographical boundaries are none existent and a company with a subsidiary in another continent operates as if they are in the same city. This paper seeks to identify how this has affected way of doing business by multinational organization by looking and four aspects‚ which are cultural differences‚ ethical issues‚ strategy and industrial or business. 1 1. CULTURAL DIFFERENCES
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REVIEW FOR ADM 3319 Final Exam (<= 50 questions; TIME: 2 hours) 1. Globalization: The good‚ the bad‚ & the ugly: a. What are the provocative views of the +/- antecedents and consequences of globalization (different perspectives)? Three Perspectives on Relationship between Culture and Globalization 1. Cultural Homogenization * resulting from increased communication‚ technical convergence * transformation of other regions‚ cultures‚ nations‚ societies by the culture
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Inr. J. Ink-rculfural Rel. Vol 21‚ No. 3‚ pp. 345-378‚ 1997 I$) 1997 Elsevier Science I.!d All rights reserved. Printed in Great Britain 0147-1767/97 $17.00+0.00 Pergamon PII: SO147-1767(97)00005-9 ARAB CULTURAL COMMUNICATION ELLEN PATTERNS FEGHALI Beirut‚ Lebanon ABSTRACT. In response to Shuter’s (Shuter‚ 1990) call.for the examination of communicative phenomena in particular societies worldwide‚ this article critically reviews the existing and‚ in some cases‚ contradictory
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Business Communication Chapter 1 BC Communication: process of exchanging information and meaning between or among individuals through a common system of symbols‚ signs‚ and behavior. Purpose of comm.: (satisfy needs) inform‚ persuade‚ and entertain. Managers spend 60-80% of their time communicating Career activities that involve communication: meetings‚ reports‚ interviews‚ team work‚ etc. Effective BC doesn’t happen automatically! An effective communicator anticipates misunderstandings
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15 Interviewing T his chapter is dedicated to something that will be of great importance throughout your professional life—interviews. An interview is a goal-driven transaction characterized by questions and answers‚ clear structure‚ control‚ and imbalance. An interview is usually a dyadic transaction‚ meaning that it takes place between two people. A talk show host asking questions of a celebrity would be one example of a dyadic interview. Sometimes‚ however‚ a person may be interviewed
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ENGLISH LANGUAGE COMMUNICATION SKILLS LAB (ELCS LAB) The Language Lab focuses on the production and practice of sounds of language and familiarises the students with the use of English in everyday situations and contexts. English Language Communication Skills Lab shall have two parts: a. Computer Assisted Language Learning (CALL) Lab b. Interactive Communication Skills (ICS) Lab 1. Computer Assisted Language Learning (CALL) Lab Exercise – I Introduction to Phonetics – Speech Sounds – Vowels
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BUSINESS COMMUNICATION Module I: Importance of Culture in Communication Principles of effective cross cultural communication‚ Developing Communication Competence Module II: Barriers to effective communication Sender‚ Receiver and Situation related barriers‚ Measures to overcome the barriers‚ Listening skills Module III: Cross cultural communication Characteristics of culture‚ Social differences‚ Contextual differences‚ Nonverbal differences‚ Ethnocentrism Module I: Importance of Culture
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MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry
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Wk 1: Overview of Communication Communication Communication is a systemic process in which people interact with and through symbols to create and interpret meanings. Features/Aspects of Communication 1. Process * Ongoing and dynamic (always in motion) * Cannot freeze communication 2. Systems * Interrelated parts (family‚ team) (part of the system) * Embedded in larger systems (groups‚ industries‚ cultures) * Varying openness * Extent to which a system affects
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