Unit 211 – Provide Reception Services 211.1 Understand the purpose of reception services in a business environment Assessment Criteria 1.1. Explain the purpose of the receptionist role as the first point of contact between the public / client and an organisation A. The receptionist is who the customer meets/speaks to first therefor needs to give a good impression of the company‚ they need to appear very professional. This can be portrayed in many different ways including personal appearance and
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PSY 103 Introduction to Psychology Program Council The Academic Program Councils for each college oversee the design and development of all University of Phoenix curricula. Council members include full-time and practitioner faculty members who have extensive experience in this discipline. Teams of full-time and practitioner faculty content experts are assembled under the direction of these councils to create specific courses within the academic program. Copyright Copyright 2006‚ 2007‚ and
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and their many subsets‚ emotion is the generic term for subjective‚ conscious experience that is characterized primarily by psychophysiological expressions‚ biological reactions‚ and mental states. Emotion is often associated and considered reciprocally influential with mood‚ temperament‚ personality‚ disposition‚ and motivation‚[citation needed] as well as influenced by hormones and neurotransmitters such as dopamine‚ noradrenaline‚ serotonin‚ oxytocin and cortisol. Emotion is often the driving force
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Emotions When it comes to the theories of emotions Darwin said that our body movements and our facial expressions are used to communicate meaning. Darwin also went on to suggest are first learned‚ then goes on to being something that we just do without thought for survival. This can be explained easier with an example in terms of two dogs. If you have a dog at your house and somebody brings their dog over for the first time if you watch them you will see the dog that is visiting for the first time
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psychological state that we are in can affect how we feel so much‚ it raises the question of what is happening when we do feel an emotion. Is it purely psychological‚ which correlates with it? Alternatively‚ is it that‚ unconsciously‚ we recognise the psychological state that our body is in and attribute feelings to it‚ depending on what is happening at the time? In psychology‚ emotion is often defined as a complex state of feeling that results in physical and psychological changes that influence thought
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Emotions PSY240 October 18‚ 2013 Emotions Fear is the easiest emotion to infer from behavior in various species; it plays an important adaptive function in motivating the avoidance of threatening situations and chronic fear induces stress. (Pinel‚ 2011‚ P. 443). I will discuss the theories with specific examples in order to make a better connection‚ more personal connections‚ with the theories. Darwin ’s believed emotions grew from manners that indicated what an animal would do next in
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University of Phoenix Material The Practice of Clinical Psychology Worksheet Answer the following questions. Your response to each question must be at least 150 words in length. 1. What are at least two legal issues associated with clinical psychology? Provide an example of a situation that could be legal but unethical. Explain your response. Upholding privacy is important within clinical psychology‚ and all psychologist are bonded by law and ethical codes. In addition‚ professionals do have
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Chapter 13 of Handbook of Emotions‚ Facial Expressions of Emotion‚ Matsumoto et al (2008) thoroughly explain Darwin’s 135 year old conclusion that the muscle actions involved in emotions are universal to both nonhuman primates and other mammals (Matsumoto et al‚ 2008‚ p. 212). Matsumoto et al (2008) provided research from current day to show how this theory is still relevant and it both intrigued and surprised me. This chapter in particular was very crucial in the application of my future clinical
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Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. “Events at work have real emotional impact on participants. The consequences of emotional states in the workplace‚ both behavioral and attitudinal‚ have substantial significance for individuals‚ groups‚ and society”.[1] “Positive emotions in the workplace help employees obtain favorable outcomes including achievement‚ job enrichment and higher quality social context”.[2] “Negative
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Exploring Emotions http://www.psychologytoday.com/blog/get-some-headspace/201304/exploring-emotions By: Andy Puddicombe Tom‚ the resident head of science at Headspace HQ‚ has been researching meditation and emotional wellbeing. He says‚ “It’s really exciting to see the growing wealth of research looking at the effects of meditation—its power to increase our emotional awareness and how it affects our emotional health on a daily basis.” There’s a practical technique for investigating and increasing
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