Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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Executive Summary Automobile industry is faster growing industry nowadays than other industry. Industry analysis by Porter ’s five forces can be said that threat of new entrants is low due to huge capital and cutting-edge technology. Suppliers are weak because they are spread all over the world and cannot easily forward integrate. Buyers are weak due to low demand for non-consumer goods (automobile) and high switching costs; moreover‚ buyers are not able to backward integrate. Substitutes are
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[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly‚ Zipcar seized 80% of US market share‚ making it the strong player in the market. Secondly‚ as the company is able to acquire its competitors (Flexcar-US‚ Streetcar Ltd-UK)‚ they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly‚ Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility‚ make it available close
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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fraction of a second. Every Risk no matter how big or small is a potential threat for e.g. a small cut on the hand could turn gangrenous over the period of time‚ what are we prescribed to do then‚ we would lose our limb‚ IT too is similar. A proper analysis and management is necessary to keep the IT in a good shape. Businesses understand IT as a risky proposition since they believe an IT system might last a while but would invariably die because of the stiff competition. Every time a new technology
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Case Study: Ducati Should Minoli seek to grow the business in 2001? Since Minoli took the position as CEO of Ducati in 1996‚ the business has grown and became extremely successful. He transformed a company that was once on the verge of going bankrupt into one of the most profitable motorcycle manufacturers in the world. The explosive growth‚ profitability‚ market share‚ and revenues prove Minoli truly is an expert in turnaround management. He set high goals for the company such as reaching 10%
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in improving the business. This paper introduces three theories namely Fundamental Attribution Error‚ Expectancy Theory‚ Operant Conditional Theory in identifying the problems that fall into one of these categories. 1. From the Portman Hotel case study‚ there were many fundamental attribution errors made by groups or type of people. A few of them are • Firing PVs in the first month by the Management due to their low turnover (16%) • PVs complaint about porters‚ who were slow to respond to
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Multicultural research methodologies are one of the newest research fields to be implemented in recent decades. Traditional research methodology has been established for centuries‚ and has a very orthodox view of things like norms‚ measurement instruments‚ sampling‚ and observation. Multicultural researchers quickly found out that applying these same factors to their own research was inappropriate; the field of multicultural research demanded a different perspective if any sort of useful and accurate
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WEEK 5 FINAL: ASSISTED SUICIDE HCA322: Health Care Ethics & Medical Law Instructor Sarah Howell April 15‚ 2013 ASSISTED SUICIDE “Aid in dying” is the most extensive idea of assisting someone to die. One component of this extensive idea is physician assisted death. Physician assisted death includes all of the types of euthanasia such as‚ active and passive euthanasia‚ which can be either voluntary or involuntary. A small subset of physician assisted death is physician assisted suicide
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are worth 1 point each. 1. A child’s cohort would include their A) neighbors B) immediate family C) parents D) classmates * (Logic: cohort =a group/follower) 2. Experiments allow researchers to: A) reflect the natural environment B) study the entire complexity and uniqueness of an individual * C) inexpensively follow the scientific method D) determine cause-and-effect 3. The greatest disadvantage of experiments is that scientists: A) cannot control the environment in the experiment
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