regulatory requirements and codes of practice which relate to my role specifically as a trainer at St John Ambulance are varied. They include‚ but are not limited to: • The Health and Safety at Work etc Act 1974 As an employee of St John Ambulance I need to adhere to the Health and Safety at work Act (1974). Gravell‚ A (2001) Preparing to Teach in The Lifelong Learning Sector‚ learning matters say: “the Act imposes obligations on staff within an organization commensurate with their role and responsibility”
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customer needs in mind. There are certain things you can do to make sure you meet your customer needs‚ and those are explained below: First and foremost offer good customer service. The customer is not always right‚ but they should always be respected and valued. So‚ make sure that your customers know they are important to you‚ and that you want to meet their needs. If they know this‚ they will be more forgiving‚ and they will be more willing to stay loyal to you and help you meet their needs by informing
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It may be necessary to adapt the way you communicate when the person you are communicating with use’s English as a second language‚ has a Hearing impairment/deaf‚ Medical problem‚ disability‚ Special educational needs‚ Poor vision or blind. When we are communicating with children and young people with [SEN] it is important to use the following • Speak clearly and appropriately when communicating. • Slow your speech if necessary. • Use visual aids such as pictures‚ photograph or flashcards. •
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Chapter 1 1. The maintenance of cultures as parallel and equal to the dominant culture in a society is? Cultural pluralism 2. The concept that different cultural groups can and should maintain their unique cultural identities while participating equally in the dominant culture is Biculturalism 3. Culture influences the importance of prestige‚ status‚ pride‚ family‚ loyalty‚ love of country‚ religious belief‚ and honor. The manifestation of culture that is reflected in this statement
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During day one of my PTLLS course I understand this to be the first stage of teaching‚ and provide the stepping stone to further my path within teaching. * Understand my own role‚ responsibility and boundaries of the role in relation to teaching * My roles as a teacher are to facilitate the lesson/course‚ ensure the room/venue is suitable‚ provide refreshments‚ and ensure company guidelines are considered. To plan‚ design and deliver
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http://ptllsresource.co.uk/blog Starting Ptlls This is a post for people at the beginning of their Ptlls journey – next week will be a long article for people who have finished and are looking at where to go next. So‚ on to my little guide if you are getting started with your Ptlls course. There are all the Ptlls essays with notes but this is more an overview of how I would tackle things at the beginning of the course if I were doing over. If anyone has any pointers please leave a comment
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Preparing to Teach in the Lifelong Learning Sector (PTLLS) at Level 4. Preparing to Teach in the Lifelong Learning Sector (PTLLS) at Level 4 Total credit value (at Level 4) 12 Total GLH 4 x units (each @ 12 GLHs) = 48 Units being run and assessed: Group Unit title Level Credit value GLH A Roles and responsibilities and relationships in lifelong learning 4 3 12 Learning outcomes: The learner will Assessment Criteria: The learner can 1. Understand own role and responsibilities in lifelong learning
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PTLLS CHAPTER ONETeaching and Learning Adult Learning They are aged 16 and above and do the courses for many reasons such as: further education‚ work-based‚ adult and community learning centre‚ etc in order to learn for their own benefits or to enhance their job role. Here is some important aspects of adult learning you should consider: Adults are more confident to ask questions and challenge theories. If you cannot answer their questions‚ say you will find out and make sure you do. So be
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Unit 3 Assignment 6 report on referrals By Sonia Mahmood 2.1 Identify and answer common client questions about referral‚ referral processes and referral agencies. Once a decision has been made to refer a client to another agency reasons for the referral should be discussed in detail with the client. Often clients will have mixed feelings with regard to their referral‚ some may welcome their referral whilst others may feel a sense of rejection and heightened anxiety feeling that
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the "right" metrics about a referral program‚ you need to know upfront what the critical design elements are that turn good referral programs into great ones. Next‚ you need to have metrics that cover each of these critical areas if you expect to continually improve your results: * ON-THE-JOB PERFORMANCE. The primary reason for using referrals is because they produce better performers (quality of hire). Metrics must be developed to compare the performance of referrals versus new hires from other
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