International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Key issues in second language acquisition SLA as a uniform phenomenon Second language acquisition (SLA) is a complex process‚ involving many interrelated factors. SLA is not a uniform and predictable phenomenon. There is no single way in which learners acquire knowledge of a second language (L2). SLA is the product of many factors pertaining to the learner on the one hand and the learning situation on the other. It is important‚ therefore‚ to start by recognizing the complexity and diversity that
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I also chose to analyze an article by Dr. Walter Lindenmann‚ a case study called "Measuring Public Relations Effectiveness For The Dole Food Company and the Society for Nutrition Education." The main reason I chose to analyze this article was because it focuses specifically on one measurement study and tells exactly how it was conducted. Dr. Lindenmanns study was to determine the effectiveness of a program conducted by the Dole Food Company. The Dole food Company’s program involved creating a
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IRLS210-Precis Assignment Walt‚ Stephen M. "The end of the American era." National Interest‚ no. 116 (2011): 6-16. The United States has been the dominant world power since 1945‚ and U.S. leaders have long sought to preserve that privileged position. They understood‚ as did most Americans‚ that primacy brought important benefits. It made other states less likely to threaten America or its vital interests directly. By dampening great-power competition and giving Washington the capacity to shape
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is a trend of states in the folding of complex foreign policy and foreign economic relations with other states. The establishment and further development of US-Mexican relations represent a unique process of historical formation of political‚ economic and cultural ties between the two North American countries. The relations between these countries represent the model that demonstrates the complex bilateral relations and often conflicting situations between neighbors united by a long state border and
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Abstract This report introduces concept of 360 degree feedback with its achievements and analyses the impact on 360 degree feedback from the three lenses‚ Cognitive heuristics‚ personality traits and social factors. Table of Contents Introduction 3 360 Degree Feedback 3 Use of the three lenses 4 Cognitive heuristics 4 Availability 4 Representativeness 4 Personality traits 5 Neuroticism 5 Conscientiousness 5 Social factors 5 Team interdependence 5 Organizational Politics 6 Conclusion
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The nationalisation of oil supplies refers to the process of deprivatization of oil production operations‚ generally in the purpose of obtaining more revenue from oil for oil producing countries. This process‚ which should not be confused with restrictions on crude oil exports‚ represents a significant turning point in the development of oil policy. Nationalization eliminates the concession system—in which private international companies control oil resources within oil-producing countries—and allows
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Study Guide for Final! * Know and be able to explain‚ types of nonlistening ( pseudolistening‚ etc) -Pseudo Listening: means false or insincere. -Example: So a pseudo listener isn’t listening properly. They may be distracted and concentrating on something else. -Stage Hogging: only want to share what they think and don’t want to listen to someone else’s point of view‚ they think their supreme. -Example: in which the listener changes the conversation on purpose so that the conversation
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Basic Concepts of PR Public Relations as Process (RACE) 1. Research 2. Action ( Program planning) 3. Communication 4. Evaluation Public relations: the management of relationships between an organization and its publics. Public Relations differs from advertising 1. Paid and vs. Free 2. Guaranteed placement vs. No guarantee 3. Mass media vs. Range of communication channels 4. Selling vs. Public understanding 5. External audience vs. Both external and internal Tools
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INTRODUCTION TO GENGER RELATIONSHIPS IN UNIVERSITIES Gender refers to the socially constructed roles‚ behaviours‚ activities‚ and attributes that a given society considers appropriate for men and women. Most people usually confuse between the two terms‚ gender and sex. Sex refers to the biological and physiological characteristics that define men and women. For better clarification "Male" and "female" are sex categories‚ while "masculine" and "feminine" are gender categories. Aspects of sex will
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