employees) * World’s Max no of passengers (18mn passengers daily) * Country’s second biggest land owner after defence * Backbone of the nation’s transportation system Issues necessitating privatization * Poor quality of services * Catering * Delays * Hygiene & sanitation * Safety & Security * Outdated technology * Poor and outdated infrastructure * Inefficiency- under utilization of resources and manpower Why not fully
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understanding of the internal effects of a politically ran organization. This writer has conducted an organizational diagnosis of the functions of Indiana state government service culture. This diagnosis should identify the dysfunctional behavioral norms within the different agencies and assist the state of Indiana in providing better service to citizens in need (Organization Development‚ 2013). By understanding how cultures are first formed and persist‚ perhaps you can prevent the organization from becoming
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Topic: The field of Human Services are well defined‚ contacting the objective of meeting human needs with proper knowledge‚ focusing on prevention‚ remediation of problems‚ and maintaining a obligation to improving the general quality of life of service populations “What Is Human Services?” “What Is Human Services?” “Web. 23 Feb. 2015.” Rhetorical Purpose: Vocational Rehabilitation is a program that provides individualized vocational rehabilitation and supportive services to eligible individuals
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P1- Causes of war and conflict where I will explain and give examples of a variety of causes or war and conflict 1. Conflicts arise when people are competing for the same resources (such as territory‚ jobs and income‚ housing) when they aren’t fairly distributed or when there aren’t enough to go round. The same applies to natural resources (cultivable land‚ fresh water). 2. Conflicts arise when the people are unhappy with how they are governed. The most common conflicts occur when a particular
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QUESTION PAPER PATTERN A. For Department of Vocational studies‚ Arts & Humanities‚ Management Studies and Information Technology. Existing For question papers of BA and MA (History‚ Political Science) courses: Multiple Choice Questions Credits 2 4 1 Mark 20 40 2 Marks 11 20 4 Marks 4 10 Descriptive 4 Marks 3 5 Total Marks 70 140 Duration (Hours) 1 2 For question papers of all the remaining courses: Credits 2 3 4 Multiple Choice Questions 1 Mark 2 Marks 4 Marks 20 11 7 40 20 15 40 20
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Hunger Strikers’ Announcement May 12‚ 1989 This is an announcement from the hunger strikers in Tiananmen Square to the Chinese people. The main message that I got from the document was that they weren’t striking to create chaotic disturbances or because they wanted to‚ but because they didn’t agree with the things going on in China. They describe China’s current state in the following lines: "rampant inflation; widespread illegal business dealings by corrupt officials; the dominance of abusive
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Hardley School & Sixth Form Faculty of Business & Vocational Studies BTEC National in Public Services Assignment Briefing Document Unit 5: Understanding discipline within the uniformed public services INSTRUCTIONS FOR LEARNERS 1. Your teacher(s) will tell you how long you have to complete the assignment and the access you may have to resources. 2. Read the Assignment carefully and make sure that you understand the work you should hand in and what is required of you. If you
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Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
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| A Research OnPerceived Service Quality of Public Transport(PART I) | Prepared For:Dr. Sunanda SangwanPrepared By:Ng Choon Heong 081296K05Ng Shi Hui 081047L05Yojit N Govindani 081479G05 Tutorial group: 7Project group: 125 September 2009 | | ABSTRACT This report begins with an explanation of the current situation which leads to the formulation of the research problem‚ which is to conduct a research on the perceived service quality of public transport. The current situation
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These case studies are examples of how the public service commission can be inefficient‚ it also shows the reality of the short comings that was explained previously. According to the case of Chandra Sharma vs. Lenny Saint‚ which was filed on the first of June‚ 2005 suggested that the Ministry of Public Administration was not responsive to the request for freedom of information. The Freedom of Information Act (FOIA) which gives person the opportunity to have transparency on information about themselves
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