Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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Functions of Public Relations MKT 438 Michael Raasch Functions of Public Relations An organizations image and reputation are dependent on the publics’ opinion. The goal of public relations is to be the communicator between an organization and its public. Public relations is a‚ “planned process to influence public opinion‚ through sound character and proper performance‚ bases on mutually satisfactory two way communication” (Seitel‚ p. 4). The role of public relations serves as a communicator
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Public Public Relations PR The main goal of a public relations department is to enhance a company’s reputation. Staff that work in public relations‚ or as it is commonly known‚ PR‚ are skilled publicists. They are able to present a company or individual to the world in the best light. The role of a public relations department can be seen as a reputation protector. Role of PR: Public relations (PR) is the practice of managing the flow of information between an organization and its publics
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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Infrastructure Road/Highways Sector Public Private Partnership (PPP) A public private partnership is defined as “a cooperative venture between the public and private sectors‚ built on the expertise of each partner that best meets clearly defined public needs through the appropriate allocation of resources‚ risk and rewards. PPP is a way out to solve public deficit financing. It is done to give rise to speedy infrastructure growth. The Public Private Partnership has emerged as one of the
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A comparison and contrast essay on private and public means of transport Cost * Private transportation by far is the more expensive option. The biggest cost of owning your own vehicle is the purchase price. Additionally‚ general maintenance such as oil changes‚ filling the gas tank and auto insurance are ongoing costs of owning a car. Car repairs and parking fees are also sometimes necessary. When choosing public transportation‚ you pay per ride and the fee is usually quite small‚ plus you
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get him out) – tried to get him to run for president in 1912 to get rid of him as the governor- Wilson became president because the other party was divided * LA has no city managers (only state) * Wrote article in 1887- civil service was a big deal- prohibition is gaining momentum (not federal
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“The idea that a public sphere to which everyone can contribute on equal terms is simply a fantasy.” To believe that there exists a public sphere where every single member contributes on an equal level is highly unrealistic. Correspondingly‚ many academics have critically supported as well as argued against this view. There will be discussion of the public sphere and various writer’s views and concepts regarding it‚ with specific references to Howley (2007) and Turnbull (2006)‚ as well as Hackett
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PR99 – Contemporary Public Relations Study Guide 1. All of the following are to be considered when making ethical decisions in public relations EXCEPT: * Ethical decisions are based on: the public interest‚ employer or client‚ * professional organization code of ethics and personal values. 2. Which demographic group is the largest consumer of television‚ magazines‚ books‚ and newspapers? * Baby Boomers 3. “Respecting all opinions and supporting the right of
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COMPARATIVE PUBLIC Structure ‚ 5.0 5 I 5.2 5.3 5.4 Objectives 1ntrod;uction What to Compare? Levels of Analysis The Range of Comparative Studies 5.4.1 54.2 5.4.3 5.4.4 5.4.5 Inter-institutional Analysis Intra-national Analysis Cross-national Analysis Cross-cultural Analysis Cross-temporal Analysis 5.5 Nature of Comparative Administrative Studies 5.5.1 Nonnat~ve E~npirical to 5.5.2 Ideographic to Nomothetic 5.5.3 Non-ecological to Ecological 5.6 Scope of Comparative Public Administration 5.7
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