Customer Retention Customers are becoming harder to please. They are smarter‚ more price conscious‚ more demanding‚ less forgiving and they are approached by many more competitors with equal or better offers. According to Jeffrey Gitomer‚ American author & business trainer‚ the challenges is not necessarily to produce satisfied customers but the actual challenge is to produce delighted and loyal customers. It has been found that: 1. Acquiring new customers can cost five times more than the
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INTERNAL PUBLIC AND EXTERNAL PUBLIC Public for public relations can be classified into categories: (A) Internal Public. (B) External Public. MEANING OF PUBLIC RELATIONS:- Public: Public is group of similar individuals‚ an assortment of person having similar interest‚ problems‚ goals and circumstances. It generally from such sources that OPINIONS emerge. Public comes in many forms and sizes. They have a multitude of desires and wants. Public has its own likes and dislikes
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DVAA Training for Life Plot 169 Sakabukastr. Derdepoort‚ Pretoria PO Box 31641Totiusdal‚ 0134 Tel: 087 9411 018 Fax: +27 (086) 5246684 e-mail: academy@devriesambulance.co.za de Vries Ambulance Academy Basic Ambulance Assistant Level 5 10/07/2014 This practically orientated 4 weeks Basic Ambulance Assistant course is presented since 1994 by de Vries Ambulance Academy. The course will enable you to assist in emergencies or starting your own First Aid
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Is speaking the most difficult skill? In my opinion it is hard to say. It depends on the age of the speaker‚ his level of English‚ how long is he learning and also what kind of English does he operates (possess). There is a big difference between a student of a university where he is studying English and a person (e.g. at the same age) who knows English from some courses. So that is why I am not sure about question whether is speaking the most difficult skill. From my own experience I would say that
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My interest in speaking skill comes from my personal experience of learning English. When I was in high school‚ where we were engaged inpassive learning and instructed mostly about grammar rules for English; I lost interest in English‚ feeling it was just too hard for me. Even though I had a good understanding of English grammar‚ it did not help much. After I got into the university‚ I took a survival English class in a non-intensive institute. There‚ I found another way of learning English. I became
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Motivation Motivation is important to a business such as McDonalds because the better and harder the staff work‚ the more productive they are and more likely for the business to make a profit. There are different ways to motivate a workforce financially and non-financially. Financial motivation By giving out rewards‚ this motivates the employee to work harder so they can achieve them. The main motivational factor for any worker is money; there are different motivation methods depending on how
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Republic of the Philippines BULACAN STATE UNIVERSITY City of Malolos‚ Bulacan College of Engineering On-The-Job Training Program Performance Evaluation Report Student Trainee __________________________________ Age _______ Sex ________ Course ________________________________ Major __________________________ Name of Firm _________________________ Address____________________________ No. of Training Hrs. Required ___________Total Hrs. Rendered ___________________
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COLLEGE OF NURSING IN PARTIAL FULFILMENT IN NCM 102 CASE PRESENTATION “CHRONIC KIDNEY DISEASE” SUBMITTED BY: I. INTRODUCTION Chronic Kidney Disease "It’s a silent disease" until the kidneys are severely damage‚ Andrew Levey‚ chief of nephrology at Tufts New England‚ Medical Center in Boston‚ said. What is chronic kidney disease? Chronic Kidney disease or CKD ‚ is a condition that affects the function of the kidneys and that may progress over time to kidney failure. When
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Teaching Speaking To Intermediate Adult Learners |Contents | | |Introduction…………………………………………………………………………….. |3 | |Chapter I Theoretical Part………………………………………………………………
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HOLIDAYS Can you see yourself in any of these situations? I can see myself in both situations because I’d enjoy been in whichever of those places. In Mexico‚ I lived on a Caribbean Island where I used to go to the beach almost every weekend. It was a nice way to relax with your family or friends after a long week of hard work. In the same way‚ spending vacations on the mountains sounds fantastic. I can imagine myself surrounded by trees‚ all kinds of animals’ sounds and stunning landscapes while
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