EB 2003-02 February 2003 FOOD INDUSTRY MANAGEMENT CORNELL U N I V E R S I T Y Customer Relationship Marketing (CRM) in the U.S. Supermarket Industry: Current Status and Prospects Gerard F. Hawkes Senior Extension Associate Food Industry Management Program Department of Applied Economics and Management College of Agriculture and Life Sciences Cornell University‚ Ithaca‚ NY 14853-7801 Teaching • Research • Executive Education IT IS THE POLICY OF CORNELL UNIVERSITY actively to support
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Public Relations Emergency: Shaw’s Supermarkets Assignment A • Civil Disorders: o Fighting in the store o Massive looting and shoplifting • Labor Unrest: o Union strike (Supermarket Worker’s Union) • Crime: o Any criminal action taken against the company Arson Theft • Government Actions: o Raising cost of food prices o Tariffs on foreign foods • System or Product Failure: o Contaminated foods or products o Outdated foods o Sub-par foods • Acts of God: o Shaw’s depends on
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Reed Supermarket was fighting to keep market share in Columbus‚ Ohio with a growing number of competitors. Currently holding 14% market share in 2010‚ their focus was to grab 16% in 2011 without expanding into new locations. Reed had to assess which business model could gain two percent market share by 2011. Reed had three options: a) continue with the model they have and hope customer loyalty will give them share; b) continue with the model they have but make some changes; or c) move to an every
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“Walmart U.S‚ Walmart International‚ and Sam’s Club”. Walmart has some global stores while Kroger has stores only in the U.S. Kroger’s main business is food products whereas Walmart offers different products and service such as discount stores‚ supermarket‚ and supercenters. Although Walmart has more diversity products than Kroger‚ both companies are competing for the same customers through low prices and sale promotions. In terms of market capitalization and enterprise value‚ Walmart is considerably
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Andrew Wash GBA 490-321 Written Case 1 February 12‚ 2014 Table of Contents Issue #1 ……………………………………………………………………………… 2 Issue #2 ……………………………………………………………………………… 3 Issue #3 ……………………………………………………………………………… 4 Recommendation ……………………………………………………………………. 5 Dominant Economic Characteristics ………………………………………………... 7 PESTEL Analysis …………………………………………………………………… 8 Five Forces Analysis ……………………………………………………………….. 10 Drivers of Change in the Industry …………………………………………………... 12 Current Strategy ……………………………………………………………………
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Industry Overview Some 400‚000 specialty retail stores operate in the US with combined annual sales of $350 billion CAGR 2002-06: 5% Market is dominated by large players like Best Buy‚ Toys “R” Us‚ Gap‚ Sports Authority‚ etc The market size of some major product categories: o Shoes and clothing - $125 billion o Electronics and appliances - $85 billion o Jewelry - $25 billion o Sporting goods - $25 billion o Books - $25 billion Other categories include Toys‚ Music‚ Luggage‚
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L. Starner Page 1 Mr. R. Norman Fundamentals of English 1 July 7‚ 2013 Shopping at Publix Since I was a child I have always enjoyed grocery shopping. Walking in to a well-lit‚ very clean grocery store was always a pleasure to me. There is only one store that I have found in today’s world that fits that profile for me. The store that I enjoy shopping in the most‚ is the Publix grocery store. The store is always inviting‚ clean and very well-lit. The staff is always friendly
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Trader Joe’s is a food retailer that is known across the world. The store was introduced in the 1950’s and started off as a typical convenience store. The original stores were all names Pronto Markets. After about 15 years‚ the founder of Trader Joe’s‚ (Joe Coulombe) changed both the name of the store and created a new way of doing things. The new store now not only has a new physical appearance; but has new morals and values. There are many different food retailers across the world; Target‚ Walmart
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Reed Supermarkets Case Study Problem • Reed Supermarkets has lost Market Share(From 15% to 14%) • Competition from other supermarkets/ specialized stores is increasing Goal • Increase two percent Market Share (from 14% to 16 %) • Generate enough profits to keep the shareholders happy Problem Analysis • Increased Competition o Continuous expansion of dollar stores attracting 47 % of the high-income households to their shops. At the high end‚ the entry of whole
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What is Simulation? A simulation is a model that mimics reality; there are many types of simulation. Here we concentrate on methods employed in Operational Research Strategy. Diagrammatic representation of simulation : How simulation assists in supermarkets? The simulation using Arena helps designing the various process that is involved in a super market .The processes such as seizing trolley‚”Q” for payment of items purchased‚ collection of different items etc can be explained using Arena Simulation
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