APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
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Individual Assignment: January Semester 2014 RGF 0014: Fundamental of Business and Management Name:Mohamad Azham Naim Bin Mohamad Azlan Matrix no. :KLc1360042 Lecturer: Siti Aishah Binti Mat Hashim Short Case Scenario - Understanding Production/Operations Alan Jackson is the founder and owner of Sky Scooters‚ a small manufacturing company located in San Jose‚ California. For years‚ Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter‚
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an impact on the environment: Directly‚ through the conduct of our business operations‚ e.g. the energy consumed in our corporate offices‚ data centers and retail branches; Indirectly‚ through the products and services we provide to our customers‚ e.g. lending money to finance our customers’ operations and‚ Indirectly‚ through the products and services we procure‚ e.g. the technology and equipment we purchase to run our business. We aim to deliver an environmental sustainability strategy that
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CRM is both a business strategy and a set of discrete software tools and technologies‚ with the goal of reducing costs‚ increasing revenue‚ identifying new opportunities and channels for expansion‚ and improving customer value‚ satisfaction‚ profitability‚ and retention. CRM software applications embody best practices and employ advanced technologies to help organizations achieve these goals.( Mc Dougall‚2004) CRM focuses on automating and improving the institutional processes associated with managing
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STATEMENT OF PURPOSE I am entering the most crucial phase in my life; a phase during which I need to make significant academic decisions that will have a bearing on my future life and career. After thorough introspection of my strengths and interests I have concluded that a program that integrates Economics‚ Accounts and Business studies is the most appropriate choice for me. My father is a Fellow Chartered Accountant and Associate Cost and Works Accountant. He works in the area of international
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1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
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Financial Management and Control PART 2 WEDNESDAY 13 DECEMBER 2006 QUESTION PAPER Time allowed 3 hours This paper is divided into two sections Section A This ONE question is compulsory and MUST be answered TWO questions ONLY to be answered Section B Formulae Sheet‚ Present Value and Annuity Tables are on pages 7‚ 8 and 9. Do not open this paper until instructed by the supervisor This question paper must not be removed from the examination hall The Association of Chartered Certified
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people can sell the clothes they don’t need to another people who will really like them‚ because tastes differ. — What is the key objective of the company? — The key objective is to help people to sell their clothes which doesn’t suit them‚ or they simply don’t need. We help them to free their wardrobes from useless clothes. Another side of this key objective is to help people buy clothes. As you know‚ the prices for clothes much cheaper on our website because sellers give away their clothing
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desire to lost weight 3. Get into shape 4. Meet people 5. Reduce stress 6. ii. c. Lines of business d. Nature of subsidiaries and acquisitions e. Analyze the relationship among the company’s business f. Do they trade or exchange resources? g. Are there gains to be achieved from synergy? h. Is the company just running a portfolio of investments? i. Do they operate in just one core business? j. Use the SWOT to merit its strategy k. Is it an appropriate given the environment the company
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MANAGEMENT INFORMATION SYSTEM (INFO2501) SECTION 3 PROPOSAL FOR UPGRADING THE MANAGEMENT OF PATIENTS’ PROFILE DATABASE SYSTEM FOR HOSPITAL KUALA LUMPUR (HKL)‚ MALAYSIA. INSTRUCTOR: SIR AHMAD FATZILLAH MISMAN PREPARED BY: GROUP MEMBERS | MARTIC NO | SYAKIRA AMYRA BINTI HASRONI | 1026438 | NADIA BINTI SHAMSUL-AZMAN | 1024508 | FARAH ALIA BINTI KAMARUZAMAN | 1029178 | ELCY SYAFINA BINTI SYAFRI | 1119696 | Abstract Hospitals are the important places for the patients to
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