Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling RM – Relationship Marketing
Premium Customer relationship management Customer service Marketing
Management assignment 3 1) Dicuss Pandora Media in terms of risk‚ uncertainty‚ and how its managers handled the company’s challenges. What is the current news on this company? The meaning of a business operating under conditions of uncertainty is the lack of pertinent information and cannot estimate accurately the likelihood of different results of their actions. Pandora media provides internet radio services in the United States. Some of Pandora’s risks that would lead to the company’s probability
Premium Management Risk Decision making
Introduction In this assignment I am going to identify the purposes of different types of organisations‚ describe the extent to which an organisation meets the objectives of different stakeholders and explain the responsibilities of an organisation and strategies employed to meet them. I am also going to give examples based on my own personal experience. Identify the purposes of different types of organisation Business organisations can be divided mainly into two sectors. The private sector
Premium Management Learning German language
The Main Purpose of Security Management and Security Measures must be Commensurate with the Threat For us to identify security management we first have to breakdown the meaning of security management because one person’s ideology of security can be totally different to someone else’s‚ therefore to define security in Latin (secura with care) basically translates to be free from danger. To need security management we first have to identify a threat because without a threat we can’t fully understand
Premium Management Security Risk management
3 The Changing Role of Organizational Performance Management 4 Organizational Performance Measurement Approaches: Balance Scorecard 7 Benefits and Shortcomings of Balance Scorecard 9 Five Key Organizational Performance Measures 10 Conclusion
Premium Strategic management Balanced scorecard Management
Information about Balamban‚ Cebu City Information City Balamban‚ Cebu City Population 22‚283 Administrative Region Central Visayas Country Or Region Philippines Timezone Philippines Time Local Time 11:20 AM Sat UTC UTC+08 Area Codes 32 Postal Codes 6000‚ 6041 Latitude 10.5039 Longitude 123.7156 Businesses in Balamban‚ Cebu http://en.cybo.com/PH/balamban‚_cebu/ Automotive All Automotive Auto Body and Paint Auto Glass Auto Services and Inspection Brake and Muffler Car Audio
Premium Cebu Visayas Cebu City
Customer Relationship Management RELATED KEYWORDS: * Real Estate * Companies * Infrastructure * Social Media * Ibm * | More Popular Articles About Customer Relationship Management NEWS SmartCompany‚ Iteamic in tieup October 26‚ 2004 | TNN BANGALORE: US-based SmartCompany has entered into a strategic alliance with Bangalore-based Iteamic‚ an innovative IT service company serving start-ups and small and medium enterprises‚ for the expansion of their market in Asia and
Premium Customer relationship management Customer service
Compensation Management and Agents Performance of BD19 Legacy Inc. (Agency Office of PT Prudential Life Assurance) By Grandy William Kinsey 19012049 Undergraduate Program School of Business and Management Institut Teknologi Bandung CHAPTER 1 INTRODUCTION 1.1. Importance of Compensation System for Company The recent competitive situations in the business world make it difficult to obtain and hold the top workers. Once the organization is able to recognize‚ it can be unable to propose the right
Premium Salary Employment
accurate‚ and they need it to be accessible in a timely fashion. Information has always been an integral part of every manager’s job. The Role of Information in the Manager’s Job Information is a vital part of communication‚ it follows that management and information are closely related. A key part of information-processing activity id differentiating between data and information. Data: are raw figures and facts reflecting a single aspect of reality. Information: is data presented in a
Premium Information systems Decision theory Artificial intelligence
(Master of Business Administration) Subject- Business Statistics Q1. What do you mean by sample survey? What are the different sampling methods? Briefly describe them. Ans. Sample is a finite subset of a population drawn from it to estimate the characteristic of the population. Sampling is a tool which enables us to draw conclusions about characteristics of the population. Survey Sampling describes the process of selecting a sample of elements from a target population in order to conduct
Free Sampling Sample size