QANTAS DISPUTE On October 22nd‚ 2001‚ the Industrial dispute between QANTAS and its employees was initiated with the offering of a new Enterprise Bargaining Agreement. This proposed an 18-month wage freeze for employees plus a sliding scale profit share scheme. Ten out of twelve unions under QANTAS accepted the terms of the agreement‚ barring the unions of manufacturing employees (AWU and AMWU). They were holding out for a 4-6% pay rise. On the 8th May 2002‚ some ten months later‚ the dispute was
Premium Trade union Employment Strike action
INTERNAL ANALYSIS a. List of core activities (what products they make / provide; describe) Qantas is one of Australia’s top leading airways‚ it was found on the 16th November 1920 in Winton Queensland. Qantas carries a 65% share of the Australian domestic market and carries 18.7% of all passengers travelling in and out of Australia Some of the core activities Qantas provides for their customers are • Qantas link • Qantas catering • Qantas Freight • Qantas Holidays • Defence Qantas link operates
Premium Qantas Subsidiary
PESTEL and Porter’s Five Force Analysis of QANTAS Assessment 2: Report Fiona Anderson‚ Assessment 2: Report MGT330— Kym Treharne Due Date:10 September 2014 Student Number: 11449245 Executive Summary The following paper provides an analysis and evaluation of the current market position of Qantas and the airline industry. By assessing the company both internally and externally by applying PESTLE and Porter’s Five Force frameworks‚ this report will assess Qantas’ opportunities and strengths within
Premium Airline Qantas
1.2. Qantas’ stakeholders Stakeholders are all groups and individuals who have an interest in the company being analysed. In order to focus on these groups which have the power to influence‚ corporate level activities have to be identified first. This can include large shareholders‚ governments and trade unions. The power and interest of those stakeholder groups have an impact on the process by which strategy develops at the corporate level and in each individual business. (Williamson et al‚ 2004
Premium Economics Corporation Stakeholder
MKTG209 Introduction: Qantas Airways Limited is an Australian iconic airline group engaged in the operation of international and domestic air transportation services and the provision of freight services (Market Line‚ 2014). The airline also associates its services with the Jetstar brand‚ with QantasLink‚ Jetstar Asia and Jetstar Pacific grouped under the same business (Passport 2013). With a 17.7% market share of international passengers in Australia (Business Monitor‚ 2011)‚ the company aims
Premium Qantas Marketing Airline
Name: Rani Fawzi Ayyad Student ID: 871148 Executive Summary Qantas is one of the oldest airlines in the travel industry established 1920 (Qantas.com.au‚ 2014) In this report we shall discover the main problems which are faced by the airline in terms of marketing and in competing with other airlines in the airline industry. This assignment will highlight the various micro and macro environmental factors operating in Qantas and how they may act as an opportunity or threat for the company. We
Premium Marketing Qantas Airline
Part A--The Case of Qantas Executive Summary This report is analysis of information on should the Qantas need extra flight for its new route to Europe. In part A of this assessment‚ firstly‚ all of the marketing decision problem‚ marketing research problem and research objectives will be determined and identified. It will then use the mixed methods the focus group of qualitative research and survey methods of quantitative research to analyse the perception and attitude of the Qantas passengers‚ and generalize
Premium Research methods Quantitative research Scientific method
However‚ this is indefinite‚ regardless of how well you train or empower your staff members. Humans are unpredictable and ultimately do not always perform how you’d like them to. This is what makes service intangible. With that in consideration‚ unique skills will be required to make intangible service possible to manage. Communication is crucial in creating a good experience for the customer. The way you present yourself to a consumer is often what will make or break your desired impression. Therefore
Premium Good Customer Service
| | | | | MGMT Team Report: Qantas | Table of Contents Executive summary 1 Introduction to management issue 2 Company’s industry and External environment 2 The internal environment of Qantas 4 Summary of management issue 6 Analysis of management strategies and their effectiveness 7 Recommendations 9 Bibliography 11 Executive summary Qantas‚ Australia’s largest domestic and international airline service‚ has grown immensely since its formation in 1922 and has
Premium Airline Management Qantas
are intangible‚ in separable‚ variable‚ and perishable. (Marketing. Grewal and Levy pg. 230). Imagine going to a restaurant‚ you order a steak and request it to be good medium rare. You have thought about the steak since you ordered. You are excited to taste it. The server brings you the delicious steak; you cut into it to find that the steak is well done. At this point‚ you are so disappointed that you send it back for a new one. With services you can’t send them back. They are intangible‚ which
Premium Marketing Customer service Sales