Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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The company supplies their tailor made equipments to different giants like the British Airways‚ Iberia‚ Lufthansa Technique‚ Iberia‚ Finnair‚ Turkish Technic‚ Asiana Airlines‚ Silk Way Techniques‚ SR Techniques‚ Qantas‚ Airbus‚ Oman Air‚ Austrian Airlines‚ Bombardier‚ Air Livery‚ Servisair and many other companies are our global partners. The company has been accredited as the LUFTHANSA ‘Recognized Service Facility’ partner. This proves that NIJL has been able to
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likely to affect international enterprises. It focuses on both the internal and external factors that may possibly affect these enterprises and precaution these businesses could take. In conclusion‚ MNCs are greatly affected especially by the microenvironment of their host country. This factors that affects them are really crucial and it is advisable for the enterprise to know more on the environment they wish to compete in. The global market place can be a threat to enterprises especially small firms
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takes place. Enamel and dentin demineralization is not a continuous‚ irreversible process. Though a series of demineralization and re-mineralization cycles‚ the tooth alternatively loses and gains calcium and phosphate ions‚ depending on the microenvironment. ADVANCES IN CAVITY PREPRATION • Air abrasion • Lasers • Chemo mechanical Cavity preparation • Sonic oscillating system • Tunnel restorations MODIFYING THE MICROFLORA • A significant correlation between the prevalence of Streptococci
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Marinara‚ Subway Melt‚ Chicken Teriyaki‚ Steak & Cheese. Subway also sells breakfast sandwiches‚ English muffins and flatbreads. Breakfast and pizza items are only available in some stores. They offer services home delivery and catering. About the microenvironment; With tens of thousands of stores worldwide‚ their supply chain needs to be as efficient and sustainable as possible. On a global basis‚ many of their vendors and suppliers have worked with them to add or move locations closer to their distributors
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Alternate solutions This case study talks about the rise and downfall of Netflix. It shows the several problems faced by the company within their microenvironment. The problems are : * Announcement – the members did not like the way the CEO Reed Hastings announced the new plan of splitting the dvd rental business from the online streaming business and the increase in price. They thought it was harsh and the email did not clearly explain as to why they were increasing the price.The members
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Question 1 a) Select two companies where inadequate internal control have resulted in disastrous effects on the organisation or exposed it to heavy losses. Research the facts of the failure and report on the facts and the losses suffered. In your report‚ include suggestions for changes to operations (internal controls) that could have prevented the final outcome. Where could you find a list of these internal controls and how are they documented? Examples of companies include: Coles Myer
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define the following terms: i) Product development (2marks) ii) Market development (2marks) iii) Microenvironment (2marks) Question 2: A) What do you understand from the term ‘consumer buyer behavior’? (3marks) B) Explain the following ‘personal factors’ that influencing
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individuals and unites them as one in the same. Look at teams of all sorts of circumstances. Soccer teams‚ wear the same uniform for their training and their games. How else would we be able to identify that they belong to a team or club? The staff at Qantas Airlines all wear the same uniform during their time at work. It would be quite interesting if they all decided to wear their own clothes and we weren’t able to identify them from the passengers. Without even knowing someone‚ a uniform can quickly
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and ethnicities. Overall‚ the Persian Emperors were very tolerant and respected all peoples. The big religion you should know‚ however‚ is Zoroastrianism. Many historians consider this the first Monotheistic faith. Technologically‚ the Persians had Qantas which were sophisticated irrigation dams. Of course‚ metallurgy was still an integral part of technological life. In China‚ as you may know‚ the foundations period ended with the fall of the Zhou Dynasty and the commencement of Warring States Period
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