MKTG209 Introduction: Qantas Airways Limited is an Australian iconic airline group engaged in the operation of international and domestic air transportation services and the provision of freight services (Market Line‚ 2014). The airline also associates its services with the Jetstar brand‚ with QantasLink‚ Jetstar Asia and Jetstar Pacific grouped under the same business (Passport 2013). With a 17.7% market share of international passengers in Australia (Business Monitor‚ 2011)‚ the company aims
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OUR FUTURE AT QANTAS A plan for the future of Australian aircraft maintenance engineeringMESSAGE FROM THE ALLIANCE Planning our future at Qantas Nothing captures the imagination of travellers like aviation. The appeal of passenger aircraft is testament to the engineering behind their technology. And keeping this technology in the air are highly skilled maintenance engineers. Over the years our national carrier Qantas has built up a reputation as an aviation industry leader‚ with engineers
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industrial dispute between Qantas and the trade unions in 2011. The key questions include: _(1) WHAT WERE THE CAUSES AND CONSEQUENCES OF THE QANTAS DISPUTE IN 2011? (2) WHAT DOES IT ILLUSTRATE ABOUT CHANGING INDUSTRIAL RELATIONS IN AUSTRALIA?_ To address the question (1)‚ there is an analysis of the interviews and documentary evidence to explain the causes and consequences of the Qantas dispute. To the question (2)‚ it applies theories of industrial relation to the Qantas case in order to give a clearer
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activities (what products they make / provide; describe) Qantas is one of Australia’s top leading airways‚ it was found on the 16th November 1920 in Winton Queensland. Qantas carries a 65% share of the Australian domestic market and carries 18.7% of all passengers travelling in and out of Australia Some of the core activities Qantas provides for their customers are • Qantas link • Qantas catering • Qantas Freight • Qantas Holidays • Defence Qantas link operates over 2000 flights every week to 56
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Qantas dispute heads to umpire‚ more pain possible Kelly Burke‚ Matthew O ’Sullivan‚ Jessica Wright November 22‚ 2011 [pic] Alan Joyce… “the winners out of this are our customers”. Photo: Dallas Kilponen THE Qantas dispute will drag into next year and there is a threat of further legal action‚ with negotiations between the three unions and the airline collapsing within hours of the mandated deadline. Despite a push by the Transport Workers Union to extend the 21-day negotiation period‚ yesterday
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Qantas in the Airline Industry Air travel industry has come long way. Established with the intention of achieving more efficiency in communication‚ the industry has diversified itself to a far reaching economy. With the advent of war during the mid-centuries and globalization by the end of last century‚ the commerce morphed itself to become more useful in the economies of communication‚ freight‚ domestic and international investments‚ travel and leisure. Qantas which were among the
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CASE STUDY ASSESSMENT 2: QANTAS INTERNATIONAL 1.0 INTRODUCTION All over the nation‚ news of Qantas’ restructuring of Qantas International (QI) has reached ears of many Australians and many have voiced out their concerns on the matter. Qantas International has been the weak link in the operations of Qantas group compared to its domestic‚ freight‚ low-cost carrier Jetstar and frequent flyer businesses. Qantas’ new strategy involves expanding its base of operations into the Asian region to capture
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| Qantas: The Context of Change Today’s organisations find themselves operating in an ever volatile changing global environment and as such need to be able to implement both incremental and transformational organisational change to ensure the organisations long term sustainability (Waddell‚ Cummings‚ & Worley‚ 2011‚ p. 2).This essay will focus on the Qantas Group which operates in the aviation industry and has recently been challenged to change in the face of increasing internal and external
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Adel Dosmagambetova Maslow`s hierarchy There are always some points when we are talking about service and especially hospitality industry. When we serve our product‚ what our customers expect from us is our main purpose to provide. The company has to correlate the ability of their service and the expectations of their customers. They measure their product and customers` needs. (Anton & Petouhoff 1996)There are no doubts that matching both sides expectation we can provide satisfaction for
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Barney and Hesterly (2006)‚ describe the VRIO framework as a good tool to examine the internal environment of a firm. They state that VRIO “stands for four questions one must ask about a resource or capability to determine its competitive potential: 1. The Question of Value: Does a resource enable a firm to exploit an environmental opportunity‚ and/or neutralize an environmental threat? 2. The Question of Rarity: Is a resource currently controlled by only a small number of competing
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