[pic] BTEC National Level 3 Diploma in Business Unit 4: Business Communication Name: _____________________________ Business Communication ‚ [pic] Issue date: ___________________________________ Due date: ____________________________________ Learning Objectives: On completion of this unit you will: • understand different types of business information • be able to present business information effectively • understand the issues and constraints
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PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2-------------------
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Task A Presentation Ai. Management of Health and Safety at work Regulations 1999. Health and Safety (Display screen equipment Regulations 1992) ameneded 2002. Manual Handling Operations Regulations 1992 (as amended 2002). Control of Substances Hazardous to Health Regulations 2002 (COSHH). Reporting of Injuries‚ Diseases and dangerous Occurrences Regulations 1995 (RIDDOR amended 2008) Health and Safety First Aid Regulations 1981. Aii. Having a Health and Safety Policies and Procedure
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Unit 4222-237 Dementia awareness (DEM 201) 1.1 Dementia is a loss of brain function. If affects memory‚ thinking‚ language‚ judgement and behaviour. Dementia is progressive‚ so the symptoms will gradually get worse. In a later stage of dementia people will find it hard to carry out daily tasks and will come dependant on other people. 1.2 The key functions of the brain that is affected by dementia are: · The Frontal lobe; which is to do with behaviour‚ the person’s personality‚ interpretation
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L3 Unit 33: The Impact of Communication Technology on Business Unit code: L/502/5485 QCF Level 3: BTEC National Credit value: 10 Date Set | March 2011 | Hand in date | June 2011 | Guided learning hours: 60 Learning Outcomes: 1. Know how the internet operates and the facilities available 2. Be able to use the internet and related technology for a range of business activities 3. Understand how organisations adapt to trends in the use of e-business 4. Understand the key features of planning
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BTEC LEVEL 3 IN BUSINESS UNIT 3: INTRODUCTION TO MARKETING Assignment Brief Tesco’s and Oxfam’s Concepts of marketing- marketing= a social and managerial process by which individual and groups obtain what they need and want through creating and exchanging products and value with others. Core marketing concepts Markets Exchange transitions & relationships Value satisfaction and quality Products Needs wants and demands B. define aims and objectives Aims: A purpose or intention;
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MGT/311 Quiz 1. Julie smiles and acts politely toward a customer at her checkout‚ even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing? a. Emotional exposure b. Felt emotions c. Emotional dissonance d. Emotional distance 2. Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly
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Unit Title: Enable rights and choices of individuals with dementia whilst minimising risks Unit sector reference: DEM 304 Level: 3 Credit value: 4 Guided learning hours: 26 Unit expiry date: 31/01/2015 Unit accreditation number: A/601/9191 Unit purpose and aim This unit is about developing the learners’ knowledge‚ understanding and skill of enabling the rights and choices of the individual with dementia whilst minimising risks. Learning Outcomes The learner will: 1. Understand key
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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BTEC Higher National Diploma in Business Unit No: 4 Unit Title: Marketing Principles Assignment Cover Sheet Assignment No: 1 I hereby confirm that this assignment is my own work. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard
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