Samsung India has bagged two awards in the ‘Excellent Category’ and one in the ‘Distinguished Category’ at the International Quality Circle Convention 2002 organised by the Quality Circle Forum of India in Lucknow this month. Besides India‚ 19 countries participated in the convention‚ which was attended by more than 1‚100 delegates from various countries like Japan‚ South Korea‚ Malaysia‚ Singapore‚ Thailand and India. A total of 30 delegates‚ comprising three groups‚ participated in the QCFI
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Introduction Quality awards are prizes awarded for some aspect of quality performance which has been demonstrated to an organisation which normally has no responsibility for the recipient ’s performance. All quality awards are made on the basis of an assessment of the applicant ’s performance against certain criteria. Some awards measure the result of quality activities (such as customer satisfaction)‚ some assess the effort involved in ensuring consistency of output and others assess conformity
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Characteristics of Quality Function Deployment 1. Quality function deployment (QFD) is a “method to transform user demands into design quality‚ to deploy the functions forming quality‚ and to deploy methods for achieving the design quality into subsystems and component parts‚ and ultimately to specific elements of the manufacturing process.”‚ as described by Dr. Yoji Akao‚ who originally developed QFD in Japan in 1966‚ when the author combined his work in quality assurance and quality control points
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Chapter 5 The Voice of the Customer Customer Driven Quality What is the voice of the customer? Customer –Relationship management The “Gaps” approach to Service Design Segmenting customers and markets Strategic supply chain alliances between customers and suppliers Communicating with customers Actively solicited customer feedback Passively solicited customer-feedback approaches CRM Systems Customer Driven Quality What is the voice of the customer? Customer –Relationship management
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Anonymous Re: Quality costs for consideration Date: February 7‚ 2012 Our firm is the producer of tangible products. We‚ as a company‚ must ensure that we are delivering the highest quality products to our customers to maintain a quality reputation and in order to earn repeat and referral business. We have identified the three types of costs associated with the implementation of quality considerations. We believe that if we are mindful of the following costs our quality will improve‚ our
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Topic Review Question Topic 6: Designing Quality Service 1. Explain the reason why quality techniques in the service industry are less mature than quality techniques for manufactured products. Give your opinion‚ what can be done to bring quality techniques for the services industry up to a higher level? As discussed in Question 3‚ product quality has been in existence far longer than service quality. Tools such as SERVUAL and gap analysis are being pressed into use. Concepts like the interrelationships
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Quality Issues in Management Education The concept of global village and the revolution in the area of information technology is increasing integration of economies around the globe and attainment of global competitiveness has become a necessity for the survival and growth‚ business paradigms are shifting continuously providing enormous amount of creative opportunities to grasp the future. In the era of global competitiveness‚ we have to exercise utmost care to safeguard India ’s interest to see
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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Three Frameworks of Quality Malcolm Baldrige‚ ISO 9000‚ Six Sigma In this paper I discus the similarities and differences of the Malcolm Baldrige Award‚ ISO 9000‚ and Six Sigma. As I analyze and synthesize these different companies I hope to bring a better understanding of them to myself and figure out which one would be the best fit for my place of employment. INTRODUCTION When businesses strive to be the best in their market there are a few frameworks of quality that they focus
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Qualities Of A Good Book Personally‚ I think the qualities of a good book are many‚ and diverse. To be good‚ I think a book should relate to life experiences‚ give the audience something they can relate to and empathize with‚ to help them learn something that will help them in their life. Yet‚ the book should do this in such a way that not only does it act as a window into the human world‚ yet also offer escapism. It should have a character that the readers can identify with‚ in a way that they
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