Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
Premium Travel agency Airline ticket Travel
Rationale Creative and Instructional teachers motivate their students to learn by using their personal qualities‚ positive experiences‚ and excellent communication skills. A teacher is an individual who plays the most vital role in the development of any being. The future of any students depends on the qualities and dedication of a teacher. It is the teacher who creates an interest in students to develop and progress and achieve what ever aims they set for themselves. A good teacher encourages
Free Education Teacher School
TOTAL QUALITY MANAGEMENT | CONTINUOUS PROCESS IMPROVEMENT | | Process‚ The Juran Trilogy‚ Improvement Strategies The PDSA (Plan-Do-Study-Act)‚ Problem solving method‚ Kaizen and Six-Sigma | | JOHN KIRUGUMI :B211/003/0003/2012 | 3/1/2013 | | INTRODUCTION Processes: Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements
Premium Six Sigma
1.Skimming a text using first lines of paragraphs • THE PERSONAL QUALITIES OF A TEACHER Here I want to try to give you an answer to the question: What personal qualities are desirable in a teacher? Probably no two people would draw up exactly similar lists‚ but I think the following would be generally accepted. First‚ the teacher’s personality should be pleasantly lively and attractive. This does not rule out people who are physically plain‚ or even ugly‚ because many
Free Teacher Education Psychology
others. In my opinion‚ a good manager should be implemented with a few certain qualities. First of all‚ a manager should have the quality of intelligence. He or she must prepare themselves with every aspect of knowledge about their work field. This is to overcome the problems that he might face in the future. A company has rules and regulations that the employees have to follow. A good manager should have the quality of obedience. This is because a good manager is an example towards others. He
Premium Employment Virtue Ethics
Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
Premium Total quality management Management Quality management
Makes a Hero? There are many qualities that a hero possesses. Some stand out more than others do. The three main qualities that are within a hero are courage‚ strength‚ and determination. All heroes have those three qualities within them‚ along with many more. Some heroes that contain these traits are Jesus Christ‚ Martin Luther King Jr. and Jesse Owens. There are many other heroes that have these traits‚ but they are just a couple main people. One of the main qualities is courage. In order to be
Premium Hero Courage Beowulf
My Quality Education For years I’ve heard that in order to succeed one has to receive a quality education. It’s kind of funny though‚ with all the talk about the need for this great quality education nobody ever says exactly what it is. While examining this strange phenomenon I’ve discovered the basic universal elements of a "quality education". I’ve also learned that everyone has different standards by which they judge what is and what isn’t a quality education‚ different groups are treated
Premium Culture
Managing Quality Improvement August 10‚ 2013 Abstract The main purpose of managing quality improvements is to set up a structure by which to measure how the organization is doing out in the public sector. We need a process in place that will drive our improvement efforts when less than optimal results are identified through undesirable trends and benchmarking. They need to be measurable and be the same for all patients in the survey area. This data will assist us in developing the
Premium Management
PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
Premium Customer Customer service Sales