Most Recent Employer CLS Care Services - October 2011– Date Care Team Leader- Lyndhurst Key Skills • Managing a team of care staff ensuring all needs of the clients are met to a high standard. • Taking responsibility for the home in the absence of the Manager. • Ensuring that all services provided meet CLS standards. • Lead and coach the team including staff supervisions and yearly appraisals. • Maintaining accurate records e.g. care plans‚ accident reports.
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THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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Perceived Service Quality Using s e rv q ua l: A Case Study of the Croatian Hotel Industry ´ s u z ana m ar k ovi c Faculty of Tourism and Hospitality Management Opatija‚ Croatia s an j a r as p o r Polytechnic of Rijeka‚ Croatia The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception. A modified
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learners as they can pick up on this and them themselves will not enjoy their lessons! | A quality teacher needs to be able to communicate well... they will be communicating all day long and needs to be able to put their point of view across to others and others need to be able to understand them! A teacher communicates with many people- learners‚ parents‚ fellow workers etc | A teacher also needs to act as a role model... learners need to be able to look up to their teachers and by doing this they will
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PERFORMANCE AND QUALITY MANAGEMENT FOR HOSPITALITY‚ TOURISM‚ LEISURE AND EVENTS INDUSTRY ASSIGNMENT Performance management and measurement in hospitality organisation DT460/3E LECTURER: Dr. Detta Melia STUDENT: Samuel Vyhnanek‚ Filip Kral DATE OF SUBMISSION: 21.March 2013 EXECUTIVE SUMMARY The hotel chosen for the research had some quality assurance systems in place however the findings pointed to inconsistency and ambiguity in recognition of importance to measure and act on results
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Part A The quality Improvement Plan is initiated once a problem has been identified. All the facts must be gathered about the situation‚ and a decision must be made about which clinical areas will be monitored. Also‚ care outcomes and customer feedback should be taken into consideration. Quality improvement uses data and the process that must be chosen should be one that can be measured to monitor the quality improvement. For a good performance equation‚ there must be a good statement chosen for
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Software Quality Assurance in Agile and Waterfall Software Development Methodologies: A Gap Analysis. BY Lakmali De Zoysa (2009/MISM/05) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT at the UNIVERSITY OF COLOMBO SUPERVISOR: DR. KAPILA PONNAMPERUMA CO-SUPERVISOR: DR GAMINI WIJERATNE FEBRUARY 2011 DECLARATION I certify that this Dissertation does not incorporate without acknowledgement any material previously submitted
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“Discuss what leadership theory/model you would use as a health care leader and the theory/model you believe is least effective. Explain why the models you’ve selected would or would not work in a healthcare field.” Among a dozens of leadership theory/models listed in the book of “leadership for health professionals”‚ I would like to say that Bennis’s competency-based model of leadership is most effective one in the health care field‚ while House’s charismatic leadership model” is least one. Bennis competency-based
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guide the cultural change of the community mental health center‚ the organization will need to shift their primary tasks from the medical model to a recovery-orientated model. The organization will need to foster the development of a recovery-oriented system of care. The community mental health center will need to be aware that the recovery-oriented system of care is as complex and dynamic as the process of recovery itself. The Board of Directors and Program Managers will need to accept and understand
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leaders to be effective they need to utilize their positive communication skills‚ they need use their emotional intelligence and they need to empower and influence their organizations. Only then can we see a role model in the making. This research paper will hope to answer what the qualities of an effective leader are comprised of. Vision In The Art and Science of Leadership‚ Lisa Monroe states‚ “The job of a good leader is to articulate a vision that others are inspired to follow.” Vision tells
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