Exhibit 3.1 Strategic capabilities and competitive advantage Exhibit 3.2 Strategic capability: the terminology Exhibit 3.3 Sources of cost efficiency Exhibit 3.4 The experience curve Exhibit 3.5 Criteria for inimitability of strategic capabilities Analyzing Resources & Capabilities OUTLINE • The role of resources and capabilities in strategy formulation. • The resources of the firm • Organizational capabilities • Appraising the profit potential of resources and
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Quality management chapter 8 Quality management: Focus on Six Sigma Review and Discussion Questions 1. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video Stores? A goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon customer perception--for example--the courtesy of the clerk. In spite of all efforts‚ someone may perceive that the clerk was not courteous. But in
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The House of Quality by John R. Hauser and Don Clausing Harvard Business Review Reprint 88307 Design is a team effort‚ but how do marketing and engineering talk to each other? The House of Quality by John R. Hauser and Don Clausing Digital Equipment‚ Hewlett-Packard‚ AT&T‚ and ITT are getting started with it. Ford and General Motors use it – at Ford alone there are more than 50 applications. The “house of quality‚” the basic design tool of the management approach known as
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Boston Beer Company Performance and Competition Boston Beer’s sales performance triumphs over its leading two competitors‚ Redhook Ale Brewery and Pete’s Brewing Company. As seen in the table (appendix 1)‚ BBC achieved net sales of $114‚833‚000 in the year ending 31 December 1994. This was a growth of 48.84% from the previous year‚ compared to Redhook’s 30% growth in net sales to $14‚929‚000 and Pete’s striking growth of 152.02% to net sales of $30‚837‚000. Pete’s impressive growth in net sales
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1. Introduction Quality management has come forth as a management theory for heightening organizational efficiency and competitiveness (Dow et al.‚ 1999; Grandzol and Greshon‚ 1997; Sila‚ 2007; Sanchez-Rodriguez and Martinez-Lorente‚ 2004). Several experimental surveys and studies propose that organizations attain higher levels of productivity and organizational functioning via successful execution of quality management (Easton and Jarrell‚ 1998; Powell‚ 1995; Das et al.‚ 2000; Yeung et al.‚ 2006;
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The Quality Walk Beth Stuart went on a tour to evaluate a potential supplier’s facility before her company‚ Epic Communications‚ entered into a long term contract for 1.2 million high speed communications circuit boards. Her tour guide was Michael Spade‚ VP of manufacturing for PushTel. If the relationship proved beneficial to both parties‚ follow-up contracts would be negotiated each year thereafter. Beth noticed during her walk that employees were disappearing into their offices and down connecting
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Quality of Work Life Quality of work life (QWL) is viewed as an alternative to the control approach of managing people. The QWL approach considers people as an ’asset’ to the organization rather than as ‘costs’. It believes that people perform better when they are allowed to participate in managing their work and make decisions. This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. To satisfy the new generation workforce‚ organizations
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El Paso‚ Air Quality: Pollution‚ History and Community By‚ Luz Medrano‚ Nylea Martinez. SCI/362 Instructor‚ Yussuf Farran In order to comprehend the definition on air quality one must first uncover the definition of air‚ as air is one of the biggest resources our planet has available we must study the conditions and impact that it has in our environment. Air is a precious resource that most take for granted‚ supplying us with oxygen; which is an essential for our bodies to live‚ without
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over the leadership in some big companies. Charlotte Beers‚ who is the executive‚ has been instigated the necessary changes from O&M and also proved the female’s successful leadership. Through the case‚ Charlotte Beers’s leadership style seems acceptable and efficient. This assumption is supported with her clearly business’s goals‚ interactive style and structure power. To begin with‚ the business goals are described undoubtedly when Charlotte Beers first shown in O&M. Her emphasis on multinational
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Introduction The purpose of this assignment is to analysis quality products of Nike Company‚ which produces athletic footwear and apparel worldwide. Nike products have high quality value because Nike is the best company in the world which produces athletic footwear apparel worldwide. As well‚ Nike has customer service which assist their consumers to purchase their products online‚ also they can help a firm to improve their quality products due to clients can give their opinion about the products
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