7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
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Statistical quality control (SQC) The application of statistical techniques to measure and evaluate the quality of a product‚ service‚ or process. Two basic categories: I. Statistical process control (SPC): - the application of statistical techniques to determine whether a process is functioning as desired II. Acceptance Sampling: - the application of statistical techniques to determine whether a population of items should be accepted or rejected based on inspection of a sample of those
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CHAPTER I THE PROBLEM AND ITS SCOPE Introduction When the term quality is used‚ we usually think of an excellent product or service that fulfil or exceeds our expectations. These expectations are based on the intended purpose and the selling price. Product quality is rapidly becoming an important competitive issue. In fact‚ it is the reason why firms‚ industries and other businesses continue to exist in the market whether the offered product is a good or a service (tangible
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Total quality is an approach of doing business’s that attempts to maximize the competitiveness of doing business by continual improvement of its products ‚ services people processes and environment.Tq is achieved by strategic planning‚ long term commitment‚continual improvement‚education and training‚ unity of purpose‚ fact based decision making process and customer focus. It includes activities that include everyone in the company manager and workers jointly working to improve quality in the
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Quality Initiatives Aiming for 120% product quality “We have to aim for 120% product quality. If 99% of the products we make are perfect‚ that would seem like a pretty good record. However‚ the customers who become the owners of the remaining 1% will surely consider their products 100% defective. It is unacceptable that even one customer in a thousand–even one customer in ten thousand–should receive a defective product. That’s why we have to aim for 120%.” When founder Soichiro Honda said this
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Q4. What can Mattel do to enhance product quality? As mentioned in the article‚ one of the contributing reasons to the recalls of Mattel’s toys was due to insufficient quality controls. Product quality starts from the product development and design stages of an industry. Mattel has research and development centre where the designs and developments of its products is done in its headquarters in California‚ USA. Most of the recalls of Mattel products in 2007 were due to the design fault‚ excessive
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maintain a level of quality. Especially for the businesses engaged in export business has to sustain a high level of quality to ensure better business globally. Generally quality control standards for export are set strictly‚ as this business is also holds the prestige of the country‚ whose company is doing the export. Export houses earn foreign exchange for the country‚ so it becomes mandatory to have good quality control of their products. In the garment industry quality control is practiced right
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Cost of Quality (COQ) "The cost of quality." It’s a term that’s widely used – and widely misunderstood. The "cost of quality" isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service. Every time work is redone‚ the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service‚ such as
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UNIT 10 (F919) A03 – HOW QUALITY ASSURANCE IS PROMOTED BY SERVICES quality assurance is a system for evaluating the performance‚ the quality if the services they provide i.e. what chamberlayne provie for their service users. Many quality assurance procedures would be set by the central government. Standards‚ governance‚ and quality control are all essential in any care setting like the NHS of any health service. Standards National service frame worls are national standards in certain settings that
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QUALITY ASSURANCE PLAN 1.0 JMC has developed its own quality system to meet required quality standard and time schedule In order to adhere uncompromising quality standards at every stage of construction activities. QUALITY ASSURANCE PLAN is being introduced at site to produce quality product. 2.0 Quality Assurance plan consists of all the planned and systematic actions to be undertaken by JMC involved in execution and acceptance of the works involved in the contract. The
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