49306 – Major Individual Assignment Subject Name: Quality & Operations Management Systems Subject Number: 49306 Subject Mode: Standard Assignment Number: 1 Date Submitted: 11th May 2012 Student Last Name: HA Student First Name: Chun Cheng Terence: Student ID: Autumn 2012 11095243 Declaration of Originality: The work contained in this assignment‚ other than that specifically attributed to another source‚ is that of the author(s). It is recognised
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7 Quality Tools Cause-Effect Diagrams Flow Charts The 7 Quality Tools for Process Improvements Pareto Chart Where did the Basic Seven come from? Kaoru Ishikawa • Known for “Democratizing Statistics” • The Basic Seven Tools made statistical analysis less complicated for the average person • Good Visual Aids make statistical and quality control more comprehendible. What Is a Flowchart? A diagram that uses graphic symbols to depict the nature and flow of the steps in a process
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FedEx Equals Quality FedEx was incorporated in June 1971 and officially began operations on April 17‚ 1973. Conceived by Chairmen and Chief Executive Officer Fredrick W. Smith‚ a man that would soon expand the small 14 aircraft fleet he started with into a $29 billion network of companies with 652 aircraft‚ 69‚000 vans and trucks‚ and over 250‚000 employees. FedEx did not become the largest shipping company by chance‚ they did it by focusing on their customers needs and making quality in their
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Situation: Customer calls to our helpline are currently answered by an assistant who asks the customer if they are calling to report a new problem or to check the status of a previously reported issue. If the customer is calling about a previously reported issue‚ the assistant asks the customer for the Incident ID #. The assistant then places the customer on hold‚ calls a customer service representative‚ advises the representative of the reason for the call (new problem or Incident ID #)‚ and transfers
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Keith Westler Professor Allen English 100 25 April 2014 I’m a Writer When I first made the decision to go back to school I had two overwhelming fears. The first was my fear of public speaking‚ the other‚ and most prominent one‚ was the fact that I would have to write essays‚ research papers‚ and the like. I didn’t even accomplish this successfully over twenty years ago in high school‚ let alone at a college level! I made the decision that neither writing‚ nor any other obstacle‚ was going to
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Quality management chapter 8 Quality management: Focus on Six Sigma Review and Discussion Questions 1. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video Stores? A goal of Six Sigma can also be used for services. The one area where Six Sigma maybe difficult is that many aspects of service quality are based upon customer perception--for example--the courtesy of the clerk. In spite of all efforts‚ someone may perceive that the clerk was not courteous. But in
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I have a long way to go in order to become a successful writer. When a person writes something‚ they should have something to say. It seems that you really won’t have anything to say unless you actually analyze your surroundings‚ and honestly the amount of things we have to observe is endless. A weakness that I have improved on throughout the semester is organization of my writing. A lot of the times I would know what to say…but just not how to say it in my writing. When you specifically talked
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PROCESS IMPROVEMENT TRUE/FALSE QUESTIONS 1. In Six Sigma‚ a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting. Answer: T AACSB: Analytic Skills 2. Half the tolerance is equal to the distance from the target to the upper specification limit. Answer: T AACSB: Analytic Skills 3. A change in the quality level from 3-sigma to 4-sigma represents a five-fold improvement.
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was made an honorary member of the American Society for Quality (ASQ)‚ one of many awards and commendations bestowed on him. In support of his nomination it was said that his leadership in the quality control field was unsurpassed‚ and his influence would be felt for a long time in engineering‚ quality fields and industry sectors‚ throughout the world. Taguchi is famous for his pioneering methods of modern quality control and low-cost quality engineering. He is the founder of what has come to be known
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IE 421 INDUSTRIAL QUALITY CONTROL ACKNOWLEDGEMENT The sincerity and abyss gratitude is greatly expressed to all the people who in different ways have reinforced and contributed to the course of carrying out this project. We would like to extend our appreciation to all of them for their indispensable help and support. A heartfelt gratitude to Engr. Christel B. Nuñez‚ our instructor in Industrial Quality Control for her unreserved help and unwavering guidance throughout the completion
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