of research done in the area of service quality‚ quality related issues have received little research attention within the hospitality context (Harrington and Akehurst‚ 2000) hotels and‚ in particular‚ with methods used to improve customer perceptions of hotel service quality (Getty & Getty‚ 2003). approaches for the improvement of the quality of their services (Thai Hotels Association‚ 2001; Tourism Authority of Thailand‚ 2002) important than service quality; therefore‚ hotels have to specifically
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known as IV therapy‚ is the administration of fluids or medications directly into the vein. It is one of the most common procedures that nurses encounter in a healthcare setting on a routinely basis. According to Ogston-Tuck (2012)‚ “…80 % of hospital patients are likely to receive some forms of IV therapy”(Ogston-Tuck‚ 2012). Therefore‚ it is exceptionally vital for nurses to be aware and knowledgeable of the indications‚ vascular access devices‚ potential complications that may arise from IV therapy
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in England attending A&E or admitted to a ward will be able to give the customer service-style feedback. Called the Friends and Family Test‚ the aim of the initiative is to help hospitals to identify poor performance and encourage staff to make improvements where services do not live up to patients’ expectations. Upon leaving hospital‚ patients will be asked: ’How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?’’ They will be given
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meetings with young residents of nearby neighborhoods to establish the main problems the area has and also to discuss their ideas about the possible improvements in sports‚ leisure and other facilities in the area. In conclusion of those meetings‚ Itu is far from what the residents wanted it to be. The public sport courts are in a bad condition. Improvements are necessary for the creation and support of sports halls and sports related health care so there’s something fun for everyone to enjoy. The city
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www.thetimes100.co.uk Continuous improvement as a business strategy Introduction The steel manufacturing company Corus focuses on meeting the needs of its worldwide customers and providing innovative solutions. It manufactures‚ processes and distributes steel and aluminium products worldwide. Corus is a subsidiary of Tata Steel‚ part of the giant Indian conglomerate. Tata Group includes businesses in many industries - for example‚ chemicals‚ automotive‚ telecommunications‚ leisure and consumer
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If our community is looking for ways to make improvement we need to start by lowering gas prices. Gas is extremely too high‚ the economy is already bad. Another ways we can improve are community is by lowering college tuition and making are downtown look better. When people go on trips to a different state or city gas prices will be high and very expensive. It’s going to be almost two to three hundred dollars to get there and back. This gas prices is putting more stress on these families that are
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Case Study 3: Implementing TQM for an institution Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai‚ recently celebrated 50th anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most
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and distributes steel and aluminium products worldwide. Corus is a subsidiary of Tata Steel‚ part of the giant Indian conglomerate. Corus is a subsidiary of Tata Steel‚ part of the giant Indian conglomerate. Tata Group includes businesses in many industries - for example‚ chemicals‚ automotive‚ telecommunications‚ leisure and consumer goods (such as Tetley Tea). Tata Steel acquired Corus in 2007 as part of a strategy of international expansion. Steel is everywhere in our homes and all around us
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How did Shakespeare portray a concept of honour in Henry IV part 1? In this world‚ there exists‚ since the dawn of civilisation of mankind‚ a thing that we are fighting and dying for—that is honour. Shakespeare explores the theme of honour in Henry IV part 1 in a rather interesting way by having it presented in a different form varying from character to character. Henry IV wants to protect his honour by using any means available to vanquish the rebels‚ his sinful act to King Richard also keeps
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1. Variation of food and beverage 2. Promotion 3. Advertise 4. Location Suggestion on improvement First and foremost‚ in order to decrease the high turnover of employees and increase the efficiency and effectiveness of the employees in 7-11‚ 7-11 have to adopt training and developing program to enhance the vital work-related skills‚ techniques and knowledge. As an employee of 7-11‚ he or she has to be professional able to serve customers well and satisfy customers. Based on the year
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