21‚1 Balanced scorecards in managing higher education institutions: an Indian perspective Venkatesh Umashankar and Kirti Dutta Institute for International Management and Technology‚ Haryana‚ India Abstract Purpose – The paper aims to look at the balanced scorecard (BSC) concept and discuss in what way it should be applied to higher education programs/institutions in the Indian context. Design/methodology/approach – The paper is based on extant literature on the balanced scorecard concept per
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 5‚ No. 7; July 2010 Balanced Scorecard Implementation at Rang Dong Plastic Joint-Stock Company (RDP) Luu Trong Tuan National University of Ho Chi Minh City‚ Vietnam E-mail: luutrongtuan@hcm.fpt.vn Sundar Venkatesh Asian Institute of Technology (AIT)‚ Thailand Abstract From the balanced scorecard (BSC) framework‚ which encourages the use of both financial and non-financial measures of performance‚ allowing the firm
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Chapter 2 Literature Review Since the Balanced Scorecard was developed in the 1990’s by Robert Kaplan and David Norton (1992)‚ it has gained in popularity amongst academics and practitioners. In 1990‚ Kaplan and Norton led a research study of a lot of companies with the purpose of exploring the new methods of performance management. The importance of the study was an increasing belief that the financial measures of performance management were not as effective as before with the development of modern
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USPS: The Future of Postal Service Since December 2011‚ discussions have been made about different actions for the U.S. Postal Service to implement in order for the company to stay in business‚ provide service‚ and become financially stable again. Options of cutting its’ network of mail-processing centers in half have been in the mix. This will affect a substantial amount of employees who work in these centers. Businesses and citizens who rely on the postal service for communication and shipping
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Benjamin Franklin began the history of our Postal Service today. This opened up a lot of jobs and still help us now. Why take something that has built our whole world‚ away? Keeping the Postal Service around is a good idea because we can’t always rely on the other forms of mailing systems. UPS‚ Fedex‚ect they are not reliable systems like our postal service‚ one reason because those particular mailing systems mail out packages not letters when our postal service does that too. So in all actuality we should
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The Balanced Scorecard as a Tool for Security Management Measurement Table of Content List of Abbreviations..........................................................................................................i List of Figures....................................................................................................................ii 1. 1.1 1.2 2. Introduction .......................................................................................................................
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Southwest Airlines Co. provides low-fare‚ "no-frills"‚ civil air transportation. The company was incorporated in 1967 and is headquartered in Dallas‚ Texas. As of December 31‚ 2005‚ it operated 445 Boeing-737 aircrafts and provided service to 61 cities in 31 states. The company also provides frequent flyer awards to business partners‚ including credit card companies‚ hotels‚ telecommunication companies‚ and car rental agencies. Southwest Airlines is the fifth largest airline company in America‚
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Strategic Plan‚ Part III: Balanced Scorecard Courtney Bullard BUS/475 – Integrated Business Topics December 9‚ 2012 Fredric Hibbler A Balanced Scorecard is‚ “A set of four measures directly linked to a company’s strategy: financial performance‚ customer knowledge‚ internal business processes‚ and learning and growth” (Pearce & Robinson‚ 2009‚ p. 202). Healthy Place needs to develop a balanced scorecard in order to assist in defining the company’s mission‚ values‚ vision‚ and SWOTT
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08-081 Testing Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Dennis Campbell Srikant M. Datar Susan L. Kulp V.G. Narayanan Copyright © 2008 by Dennis Campbell‚ Srikant M. Datar‚ Susan L. Kulp‚ and V.G. Narayanan Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the
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The Balanced Scorecard Case Analysis VWB – Thomas Schmall Kari L. Smith October 31‚ 2014 Bay Path University BUS491 – Strategic Management - Professor Jaime Litchfield “I submit that this paper is entirely my own work and agree that it may be submitted to Turnitin for the purpose of checking for plagiarism and further that it may be maintained on the Turnitin database in order to check for future plagiarism.” Balanced Scorecard Case Analysis Introduction When Thomas Schmall became CEO
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