EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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Discuss ISO’s quality principle. As a manager which of the principle is above would guide you in IT management. Definition of Quality Management Principle: A quality management principle is a comprehensive and fundamental rule / belief‚ for leading and operating an organization‚ aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders A principle is a fundamental truth or law and therefore quality management principles
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TABLE OF CONTENTS HISTORY OF TCF 5 WHY THEY ARE DIFFERENT 8 VISION OF TCF 11 MISSION OF TCF 11 ANALYSIS 11 CULTURE OF TCF 13 GOALS OF TCF 14 INTERNAL AND EXTERNAL ANALYSIS OF TCF 15 Strengths 15 Weaknesses 17 Threats 17 Opportunities 18 PUBLICS TO BE SERVED 19 COMPETITION 20 Direct competition 20 Indirect competition 20 CORE MARKETING STRATEGY 21 SEGMENTATION 24 POSITIONING 26 SUGGESTIONS FOR POSITIONING 29 BRANDING 30 SOURCES OF FUNDS – DONATIONS 33 SUGGESTIONS FOR
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concept of Customer Service Management based on customer involvement with Hotel-81. Researches in this report include academic journal articles‚ press release‚ newspaper report and textbook references dated no later than year 2008. In order to attain value co-creation‚ examinations of Critical Incidents and Zone of Tolerance behaviour in service encounter were used to study the target audience of Hotel-81. Models such as the SERVQUAL‚ Servicescape‚ Service Blueprint and Service Encounter traits were
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Core Qualities and the Core Quadrant® 1 Introduction 2 Three planets 3 Three dimensional awareness 4 Core Qualities 5 Core Quality and Pitfall 6 Core Quality and Challenge 7 Core Quality and Allergy 8 The benefits of your Allergy 9 Inner confusion and stress 10 Mask quadrants 11 Twelve checks 12 Double quadrants 13 Balance and unbalance 14 Origin of core qualities 15 Qualities versus values 16 Working
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admissions criteria should be‚ provides supports services eg. SEN Services ‚ Educational Psycologist ‚ Speech and Language Therapist. Foundation and Trust Schools are run by pretty much the same way as Community Schools‚ the main difference being the Governing Body has control as opposed to the Local Education Authority . A Trust School is a type of Foundation School which is sponsored by an outside partner eg. Educational charity or business ‚ with the aim of rasing standards. Voluntary
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Introduction Budgeting is indeed a key component in managing short and long term planning. To define a broad objective such as wealth maximization is clearly not sufficient to achieve the goal. It is very important for an entity to get into more details over how to work towards the objective. Businesses typically do this by crafting a long-term plan and short-term plan which I will be explaining in details. Budgeting Before I proceed‚ it is very important for us to understand what is budget
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Term Paper On IFAD Group 1|Page BRAC University MGT-401 Term Paper Subject: Value Chain Activities of IFAD Multi Products Ltd. (IFAD Moyda) Prepared For: Shawkat Kamal Assistant Professor BRAC Business School BRAC University Prepared By: Name ID. Nadiba Rahman 08304007 Fahmida Haque 08304008 Israt Ara Hossain 08304010 Ruksat-E-Noor 08304017 MD. Golam Morshed 08304062 MD. Golam Mosabbir Anik 06204007 GROUP# 5 Section# 01 Date of Submission:
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Chowking‚ and WOK Express and Greenwich are few examples. People prefer to go into fast food chains not just because of their food preference but because they serve their customer in a quick manner. Fast Food Industry is now evolving in the food service industry. Malls have been the place for these because consumers are more of hanging out while eating than buying and going around the mall. It has been fast growing in the industry because of low budget of capital and easy to manage due to franchise
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