MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Quality seedlings are essential for good growth and performance of vegetable crops. Hence‚ the practice of seedling production is emerging as a profession and commercial activity. During the past‚ as most of the vegetable varieties were open pollinated‚ farmers produced the seedlings at a relatively low cost by preparing their own nursery beds. However‚ due to increase in demand for seeds of hybrid varieties which cost much more than the open pollinated varieties‚ many progressive farmers and agriculture
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Personal Qualities of an Effective Counsellor: All the counsellors are not alike. They differ in various ways. Their personal characteristics‚ as well as‚ their personality differ quite substantially. A number of research organisations have tried to ascertain the personal qualities of a counsellor‚ which are essential to bring about therapeutical transformation in another person (i.e. the client). Three researchers namely Carkuff‚ Truax & Carl Rogers came up with the under mentioned characteristics
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Identify one (real and existing) organization of your choice and embark on a research to understand the quality aspects of that organization and how you can improve the operations and bottom-line of that organization. Task 1 1.1 What are product‚ delivery process and services? Indentify and explain one definition that you will be using for this assignment. The company my chose is Burger King. Definition of product: A product is tangible with a physical form. Its design is to fit into a specific
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Part A (Question 1) Free-Market Perspective What is “free-market” perspective on accounting regulation? Deegan (2010‚ p.38) states: Accounting information should be treated like other goods‚ with demand and supply forces being allowed to operate to generate an optimal supply of information about an entity. In the absence of regulation‚ managers still provide financial information for the interest of the organisation. Market mechanism would ensure the information published to be prudent. Managers
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FREE CONSENT Meaning * Agreement or act of assenting to an offer * No consent no contract Free Consent – Consent is said to free when it is not caused by * Coercion * Undue influence * Fraud * Misrepresentation * Mistake Flaw in consent * Coercion When person compelled to enter into contract by use of force by other party Coercion is the committing or threatening to commit any act forbidden by Indian Penal Code 1860 or unlawful detaining
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In Home of the Free‚ Wendell Berry‚ the author takes issue with the way people go through life wanting work and lifestyles to be easier without thinking of the consequence of what it takes to live life “free”. They have the modern day conveniences to help them from getting their hands dirty or having to do anything that someone else can do for them. Berry implies the only way to avoid doing work that might get their hands dirty or feel unsafe doing or‚ is that they would have to be put into a protective
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American Government/ POLS 1000 Northeast Community College March 21‚ 2013 Reaction Paper-“No Free Lunch” by Rodney Carroll “No Free Lunch” begins with memories of Rodney’s childhood growing up in Philadelphia. Rodney had numerous obstacles he had to face. His mother was an alcoholic and very abusive towards him and his brother and sister. His father was not involved in his life so instead of having a role model at home‚ he considered gang members‚ hustlers and drug dealers as role models
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Contents Contents 1 Introduction 2 1a.identify the mission‚ values‚ and objectives of organization and the influences of stakeholders for its organization 2 1b.the extent organization achieves the objectives of three stakeholders 6 1c.the responsibilities of the selected organization and strategies employed to meet objectives of stakeholders 7 2a. the economy of Vietnam 9 2b. the welfare policy in Vietnam 11 2c.the impact of macro-economic policy measures and influence of the global
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What does qualities of a hero mean? Its simple qualities of a hero are what make a hero to become a special person for someone out there in the world. Stockton’s “The Griffin & The Minor Canon” & Stone’s “Where I Find My Heroes” provide what are the qualities of a hero. Also does Mariah Carey’s “Hero” and Bulfinch’s “The Quest of the golden fleece”. The qualities of a great hero are bravery‚ courage‚ & strongness. An excellent hero needs bravery to accomplish things they want to succeed
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