Relationship Management: A Vision for Higher Education Gary B. Grant and Greg Anderson Web Portals and Higher Education Technologies to Make IT Personal Richard N. Katz and Associates A Publication of EDUCAUSE and NACUBO Copyright 2002 Jossey-Bass Inc. Published by Jossey-Bass‚ A Wiley Company. Reprinted by permission of John Wiley & Sons‚ Inc. For personal use only. Not for distribution. 3 Customer Relationship Management A Vision for Higher Education Gary B. Grant and Greg Anderson
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hierarchy of needs theory. To begin his theory‚ Alderfer collapses Maslow’s five levels of needs into three categories. And What he means by his theory that an already satisfied lower level need can become reactivated and influence behavior when a higher level need cannot be satisfied. This is the main concept about it. Components of the Alderfer’s erg theory 1. The "existence" needs describe the basic material requirements for living. 2. The "relatedness" needs concern the maintaining of important interpersonal relationships
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Higher education in GB The expansion of higher education led to necessity of creating more universities. There are two conditional types of problems of Higher education in Great Britain: financial and social. The main social ones are: increasing number of people who’d like to get education‚ exclusivity of Oxbridge‚ separation of sexes and the repression of people from poor backgrounds. The main financial problems are: the funding gap‚ including high fee and poor academic pay. However‚ there are
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Quality Circles Quality Circles (QC) or Quality Control Circles (QCC) : History * Pioneered by Japanese. * Japanese nomenclature: Quality Control Circles (QCC)‚ generally now known as Quality Circles (QC) or some call it as Small Group Activity (SGA). * 1962: First QC Circle was registered with QC Circle Head Quarters in Japan. * 1974: Lockheed Company‚ USA started Quality Circle movement. * 1977: International Association of Quality Circles (IACC) was formed in USA.
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Quality of Work Life Quality of work life (QWL) is viewed as an alternative to the control approach of managing people. The QWL approach considers people as an ’asset’ to the organization rather than as ‘costs’. It believes that people perform better when they are allowed to participate in managing their work and make decisions. This approach motivates people by satisfying not only their economic needs but also their social and psychological ones. To satisfy the new generation workforce‚ organizations
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Quality control paper Quality control is a critical concept in every industry and profession. The survival of your job and of your company depends on your ability to produce a quality product or service. For most people‚ quality is associated with the idea of a product or service that’s well done‚ looks good‚ and does its job well. Quality product is one that lasts‚ holds up well under use‚ and doesn’t require constant repair. A quality product or service should meet a high standard in many areas
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Robots vs. Higher Education Every morning you wake up to the lovely sound of a screechy alarm clock that causes you to react in one of two ways; you roll over and shut it off just to roll back over and go to sleep or you drag yourself out of bed and get your day started. Off to school you go‚ feeling sleep deprived‚ wanting nothing but to be back in your warm bed. You repeat this sort of cycle every single day‚ but there is a point in time where you stop and realize‚ as each day passes you are feeling
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too many slang words‚ or workplace jargon may cause more confusion than communication. All cultures have their own version of slang words with different meanings which can turn an innocent phrase into something quite offensive to another culture. Stereotypes are generally positive or hostile assumptions about a different culture or gender. Stereotypes limit the
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Higher education in the next 10 to 15 years With the advancement in technology and computer science‚ the world is being globalised. We can access influx of information in a few seconds‚ chat with our family and friends far away at any moment with the help of technology. Obviously‚ the wave of this technology has greatly affected the teaching and learning process till now and will do wonders in the future as well. Just two decades ago‚ we didn’t have devices like iPods‚ iPads and tablet PCs. These
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that‚ apart from the student’s family background‚ the single most important factor in determining variability in student attainment within any single country is teacher quality (Hanushek‚ 2005). Therefore‚ the institutional arrangements that govern the incentives influencing teachers’ work are of prime importance for the overall quality of a nation’s education system. Contractual arrangements for teachers differ vastly both between and within countries. At one extreme‚ teachers are civil servants‚ paid
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