UNIVERSIDAD DE ZAMBOANGA GRADUATE SCHOOL MASTER IN BUSINESS ADMINISTRATION ZAMBOANGA CITY C O U R S E S Y L L A B U S BA 113- Cognate 2: Total Quality Management First Semester 2013-2014 Professor : Dr. Ramael L. Saturinas Academic Rank : Professor 1 Email Address : ramaelsaturinas1117@gmail.com Mobile Phone : 09499113451/09275268761 Office Phone : 062-9912117 local 140 Consultation Hour : 3-4 Saturday A. Course Description
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Dell Distribution Network I. Direct sales model Dell current distribution network is direct sales model‚ this online sale refer to the fact that Dell does not use the retails channel‚ but sells its personal computers (PCs) directly to customers through its website www.dell.com. Dell does not make sales through any integrators or resellers‚ nor does it utilize any channel service profit margins. Sales are made by the collaborative efforts of the Dell’s task force and by means of advertisement. Customers
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The TQM Magazine Total quality management adoption: revisiting the levels B.G. Dale D.M. Lascelles Article information: To cite this document: B.G. Dale D.M. Lascelles‚ (1997)‚"Total quality management adoption: revisiting the levels"‚ The TQM Magazine‚ Vol. 9 Iss 6 pp. 418 - 428 Permanent link to this document: http://dx.doi.org/10.1108/09544789710186957 Downloaded on: 02 October 2014‚ At: 00:02 (PT) References: this document contains references to 13 other documents. To copy this document: permissions@emeraldinsight
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I utilize data stores such as the Quality Information Management Standard System (QIMSS) databank on a daily basis to organize and analyze collected data for senior level analysts and supervision within OC-ALC/Quality Assurance. I meet daily with senior Quality Assurance analysts and management to interpret‚ evaluate‚ and propose any needed changes to newly entered defects into QIMSS. While implementing my knowledge of the maintenance worksite‚ I recognize complications within the data and propose
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Corporate Strategy The economic activities performed by Dell encompass the development‚ manufacturing‚ sale and support of personal computers and computer-related products. Since its foundation‚ the company has been based on the Direct Model‚ i.e. Dell has always tried and managed to create direct relationships with its customers‚ by selling products directly and without the participation of intermediaries. The sale has always taken place through a telephone service or via the Internet. In order
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opportunities‚ and defending against the threats to its well being. The SWOT analysis for Dell is summarized below. Strengths Direct to customer business model. Uses latest technology. Dell is the market leader in personal computers. For the last couple of years it has held its position as market leader (it took it from rivals Hewlett-Packard). Dell’s brand is one of the best known in the world. Dell has a remarkably low operating cost relative to revenue because it cuts out the retailer
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Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service‚ by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage. A manager’s decision-making process regarding new or increased
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Executive Summary Dell is the most successful company in PC industry of 21st century. It has shown phenomenal growth record over the past decades & listed as America’s third most admired company. Their core strength lies in Direct model offering closer customer interaction and Virtual Integration. This is giving a low cost advantage to Dell and its competitors are not able to imitate this model for all these years. The products of Dell are known for their quality‚ service & on time delivery
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Why Total Quality Management Fails: Perspective of Top Management Even total quality management (TQM) was applied in organizaion‚ one 1990 survey shown that more than 36 percent employees do not participate in and dissatisfied with quality improvement programme. Also‚ the companies often fail to utilize employees and customers. The principles of TQM presume full commitment from all levels of management and the TQM is responding to changing market conditions. There are some reasons listed as follows
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Analysis of Dell Online Introduction: 1) In July 1996‚ Dell Computer had launched its online website‚ www.dell.com 2) Dell also developed Premier Pages‚ online interfaces with its key corporate accounts. Story of Dell: * In 1985‚ Dell shifted it’s company’s focus to assembling its own brand of PCS & business grew dramatically with $70 million(Rs.364 crores) in sales at the end of the 1985. * Dell’s success continued through 1992‚ until in 1993‚ it faced an operating loss
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