VOLUME 4 NUMBER 6 1994 C E L E B R A T E A N D R E C O R D Malaysia Airlines’ Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines’ vision is to become “An Airline of Excellence”‚ offering the very best to its passengers in terms of safety‚ comfort‚ service and punctuality. This vision was amplified by our chairman in the company’s 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make
Premium Airline Quality of service Total quality management
and lays out its benefits and explains ways of initiating it. Chapter 8 looks at the aspect of service and quality in general. How can quality be managed through 5W’s and 1H questions and through these how quality assurance can be maintained. Chapter 9 deals with the PDCA Cycle and its implementations at Fun Galore. Chapter 10 deals with the 5s approach that improves the quality of the services provided. Chapter 11 lays out guidelines that have been formulated for the recommendations
Premium Quality management Kaizen
INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
Premium Management Quality assurance Process management
DELL COMPUTER CORPORATION CASES Latar Belakang Dell Computer Corporation (Dell) adalah perusahaan yang didirikan oleh Michael Dell pada tahun 1984 yang bermarkas di Austin‚ Texas. Dell merupakan perusahaan penjualan langsung komputer paling besar di dunia‚ dengan memiliki 34.800 karyawan di lebih dari 30 negara dan pelanggan di lebih dari 170 negara. Dell Computer Corporation menjual desktop komputer pribadi‚ komputer notebook‚ server jaringan‚ dan berbagai peripheral komputer dan perangkat lunak
Premium
UNIVERSITY OF SOUTH AFRICA TOTAL QUALITY MANAGEMENT MODULE 1: CSTQ02J ASSIGNMENT 02 Unique Number: 394645 Prepared by: Godfrey P. Shale Student Number: 777-454-8 Date: 2012-10-01 UNIVERSITY OF SOUTH AFRICA 2.1 Strategic Decision A strategic decision is an overarching decision that is taken by the top-level management of an organisation that considers the whole environment in which the organisation operates and the resources that the organisation has‚ and it chooses the most
Premium Management Strategic management Process management
PART II: SWOT ANALYSIS1‚ 2‚ 3‚ 4 Assessment of Environment of Company INTRODUCTION Dell is one of the leading Computer hardware and software providing company. It offers a broad range of products and services. Products include desktop PCs‚ servers‚ networking products‚ storage‚ mobility products‚ software‚ peripherals and services include technical IT support‚ IT infrastructure development and consultation. Dell has been a pioneer of e- commerce as it was one of the first leading companies who extensively
Premium Personal computer Strategic management Dell
multinational Dell Inc. was founded in 1984 by Michael Dell out of his college dorm room under the name of PC’s Limited. Dell wanted to provide personal computers that were built to order. At the time most computers that were available were stock. If someone wanted a custom designed computer they would have to assemble the components themselves. Dell was not the first to pursue the build to order idea‚ but he was the first to make it successful. In 1988‚ Pc’s Limited became the Dell Computer Corporation
Premium Personal computer Dell Hewlett-Packard
TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION Ranjana‚ Lecturer Doaba College of Education ABSTRACT In this world of ever-growing competition‚ rapid changes of technology‚ privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In
Premium Total quality management Higher education Quality assurance
Dell Case Analysis 1. Perform a STEEP analysis to understand the general environment facing Dell? Social: Dell’s social effect is determined by the regions they operate in (Europe‚ North and South America‚ The Middle East‚ Asia and Africa). Their specific accounts vary from region to region. The one thing these markets have in common is that the globule trend is moving towards mobile computing. Technology: Dell needs to create a new image for their product. They need to harness the
Premium Marketing Consumer Personal computer
DELL’s Working Capital 1. How was Dell’s working capital policy a competitive advantage? Dell has achieved low working capital by keeping its work-in-process and finished goods inventory very low. The competitive advantage Dell achieves from this is that its inventory is significantly lower than its competitors‚ it does not require large warehouses for stocking the inventories and Dell is also able to adapt the fastest to technology changes in the components. The competitors would find it
Premium Inventory Generally Accepted Accounting Principles Balance sheet