ISTANBUL TECHNICAL UNIVERSITY FACULTY OF MANAGEMENT INDUSTRIAL ENGINEERING DEPARTMENT TOTAL QUALİTY MANAGEMENT END 329 E TERM PROJECT Group 1 Instructor: Şeyda Serdar ASAN Research Assistants: Levent ATAHAN – İbrahim YAZICI Ketsiya TAVİT 070100328 Tunahan KAFA 070120705 Sevinç APTİ 070120704 Sibel TEMÜRLENK 070100502 İmren ŞAVLİ 070100501 CONTENTS PHASES OF SİX SİGMA 3 1.DEFINE 3 1.1 Voice of the Customer Analysis 3 1.2 Critical to Quality Chart 5 1.3 Stakeholder Analysis: 5 1.4 SIPOC
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founded Samsung in March 1‚ 1938. Byung-Chull Lee started the company in Taegu‚ Korea with only 30‚000 won‚ and it was originally focused on trade export‚ selling dried fish‚ vegetables‚ and fruit to the cities of Manchuria and Beijing. A few years later after Samsung was founded‚ the company acquired its own flour mills and confectionary machines‚ later on they got their own manufacturing and sales operations‚ and eventually evolved to become the modern corporation that is known today. Samsung has
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Strength * Samsung enjoys the widest range of product portfolio which includes Mobile phone‚ Tablet‚ TV/Audio/Video‚ Camera‚ camcorder‚ Home appliance‚ pc‚ peripherals‚ printer‚ memory cards and other accessories * Samsung holds significant market share in most of the product categories * Samsung is NO.2 in terms of market share in mobiles‚ it captured Nokia’s market share by superior innovation in smart phones * Samsungs is the best in terms of design features and technology. It
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COMPANY BACKGROUND HISTORY Samsung was formed in 1938 by Lee Byung-chull as a trading company based in Su-dong. The small company started as a grocery‚ trading goods produced in and around the city as well as its own noodles. The company grew and soon expanded to Seoul in 1947 but left once the Korean War broke out. After the war‚ Lee expanded it into textiles and built the largest woollen mill in Korea. And today Samsung Group is a South Korean based company that includes a number of subsidiaries
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CASE REPORT: SAMSUNG ELECTRONICS PROBLEMS Samsung competitive advantage is under attacks. Their biggest market share product in micro chip was threaten by Chinese manufacturer. New low-cost competitors: Chinese manufacturer Samsung didn’t know yet how to respond to Chinese invasion: Low-cost‚ differentiation or both? Collaborative ANALYSES EXTERNAL ENVIRONMENT 6F Threat of new entrants (High) High economic of scale High product differentiation High capital
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“Samsung” case study 1. Introduction: Samsung Electronics Company‚ henceforth called “Samsung” in this case‚ was established in 1969 to manufacture black-and-white TV sets. In 1974‚ Samsung‚ which was a producer of low-end consumer electronics‚ purchased Korea Semiconductor Company and began its semiconductor industry. Under the leadership of the chairman of Samsung Group‚ Kun He Lee‚ Samsung has risen‚ with a remarkable speed‚ to become the world’s leading memory producer‚ ranking 2nd just behind
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he Samsung Electronics Company has become the largest conglomerate in South Korea over the past decade. Net sales of the Samsung Group totaled $135 billion in 2004 and has 337 overseas operations in 58 countries. Electronic‚ finance‚ and trade and services are the three core sectors within the Samsung Group. Semiconductor products are classified into two different categories of chips‚ which are memory and logic. The net value of Samsung experienced rapid growth from 2000 to 2004‚ growing from $ 5
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The Merger of HP-Compaq Case Question 1: Was the merger sound strategically? HP was already a famous global company in 1990s. Although innovation was still critical to long-term success‚ HP’s industry was maturing and with that came the additional pressure of slimming margins‚ the importance of distribution efficiencies‚ and a more critical need for developing long-term relationships with customer. Although HP was the market leader in imaging and printing‚ its computing and IT-services businesses
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I. Positioning Statement Samsung embodies style and technology for the young professional‚ with its cutting edge design and superior connectivity features. Samsung’s positioning statement is one that asserts its differentiation vis-à-vis other mobile phone providers. In the local market where myriad choices abound‚ Samsung’s sleek exterior design‚ accompanied by its selection of soft and hard features‚ render it an optimal purchase for the young‚ technologically updated professional. II. SWOT
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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