“IF IT AIN’T BROKE DON’T FIX IT” “IF IT AIN’T BROKE DON’T FIX IT” WHY THE QUALITY REVOLUTION IS STALLING IN THE US Abstract Despite the documented success of firms like GE‚ Boeing‚ Xerox‚ and etc. in adapting Total Quality Management (TQM) in their corporate culture‚ the US still keep losing market shares especially in the car industry to Japan. When foreign competition pressured the US into a trade deficit in the early 1980’s‚ American firms finally took notice of TQM principles
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the Pharmaceutical Quality System Richard L. Friedman Food & Drug Administration‚ Center for Drug Evaluation & Research‚ Division of Manufacturing & Product Quality ABSTRACT: This paper summarizes parenteral drug contamination case studies presented at industry conferences and a Food and Drug Administration advisory committee meeting in the period of 2000-2004. CGMP deficiencies associated with each contamination event are discussed. The key role of a well-functioning quality system in contamination
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based Supplier Monitoring Program on the Quality of Strategic Supplier Performance. By Carlo Giovanni Conti A DISSERTATION Submitted to The University of Liverpool in partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION A Dissertation entitled The effects of an AOR (action-observation-reflection) based Supplier Monitoring Program on the Quality of Strategic Supplier Performance. By
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This case focuses on total quality management analysis of the successful new initiatives of AT&T Universal Card Services. It describes the theory and operations of the AT&T Universal card‚ a credit card introduced successfully in 1990. Specifically‚ the case looks at UCS’s methods of motivating and monitoring its frontline telephone associates‚ those who deal with individual customers and who‚ the firm hoped‚ would succeed in not just serving but "delighting" customers. AT&T’s has two main goals:
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Operations Management | Assignment 1 | | Matt Hinkley 3319696 | 12/10/2012 | | Contents Question 1: Operations management role 2 Question 2: Types of production 4 Question 3: Environmental factors 5 Question 4: Strategic options [case provided] 6 Case question 1 (customers) 6 Case question 2 (competitors) 6 Case question 3 (strategic decisions) 6 Case question 4 (expansion issues) 7 Question 5: Measures of quality 8 Question 6: Types of quality management 9 Works
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iBizSim: International Business Simulations: Management Report Industry 3 Company 2: Preset name (please change): Industry 3 Company 2 September 24‚ 2012 Period number 0 1. Company 1.1 Decisions with effect in this period Lean management Payment of dividends 1.2 Results Company fixed costs Total throughput time Single shift Double shift 1.3 Indices Lean management [accumulated value] 350‚000 Euro 600‚000 Euro 70‚000 Euro 2 % 40 days 25 days 2. Sales 2.1 Decisions with effect in this period
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References: BOOKS: P .K. Tulsi (2001)‚ Total Quality in higher education‚ Reforms and Innovations in Higher Education. AIU‚ New Delhi K.B.Powar(2002)‚ Internationalization of Higher Education‚ AIU‚New Delhi Papers presented by Bryan R. Cole‚ Shang-Shing P .Chou‚ Paul Nugraha‚ Ellen Gunawan and Barry J .Banny in the Seminar on Total Quality Management of Institution for Higher Education in Asia. Shollapur‚ M.R.(1999): Quality in Management Education: A perspective‚ University News ; 37(36)‚
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reputation for innovative high-quality products and its economic power. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. W Edwards Deming placed great importance and responsibility on management‚ at the individual and company level‚ believing management to be responsible for 94% of quality problems. He is regarded as
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Quality Management Plan Project Management Improvement Project Example Prepared By: Name1 - Project Manager Position: Project manager Date: January 27‚ 2006 Version No: v1.0 Document Change Control The following is the document control for revisions to this document. Version Number Date of Issue Author(s) Brief Description of Change 0.9 11/15/05 Name1 - Project Manager Phase 1 - Preliminary draft for Phase 1 1.0
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Question: While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance‚ some would argue that the importance of quality to logistics systems has not been fully realised. In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to
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