ISTANBUL TECHNICAL UNIVERSITY FACULTY OF MANAGEMENT INDUSTRIAL ENGINEERING DEPARTMENT TOTAL QUALİTY MANAGEMENT END 329 E TERM PROJECT Group 1 Instructor: Şeyda Serdar ASAN Research Assistants: Levent ATAHAN – İbrahim YAZICI Ketsiya TAVİT 070100328 Tunahan KAFA 070120705 Sevinç APTİ 070120704 Sibel TEMÜRLENK 070100502 İmren ŞAVLİ 070100501 CONTENTS PHASES OF SİX SİGMA 3 1.DEFINE 3 1.1 Voice of the Customer Analysis 3 1.2 Critical to Quality Chart 5 1.3 Stakeholder Analysis: 5 1.4 SIPOC
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Walmart Stores‚ Inc. MNC Profile Report By: William Campos Date: 04/30/2012 BA 4371 International Business Instructor: Eric Tsang Words: 2‚770 Table of Contents Introduction……………………………………………………………………………………………………………………………….3 Company Background………………………………………………………………………………………………………………..3 HR Management………………………………………………………………………………………………………………………..4 Organizational Structure……………………………………………………………………………………………………………5 Supply Chain Management………………………………………………………………………………………………………
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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Case StudyI. Background and Situation Analysis Executive Summary: Walmart Inc‚ with its large economies of scale‚ is renowned as one of the largest retailers in the United States‚ and in the world. Recently‚ in line with its image of having the lowest-cost producers and suppliers‚ it has decided to cut even more costs by making a commitment to increasingly locally source its fresh produce from domestic providers. As a result‚ this has vastly aided the company in lessening shipping and storing
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Walmart Stores‚ Inc. (NYSE: WMT) branded as Walmart since 2008 and Walmart before then‚ is an American multinational retailer corporation that runs chains of large discount department stores and warehouse stores. It is the biggest private employer in the world with over 2 million employees‚ and is the largest retailer in the world. Walmart operates retail stores in various formats around the world and is committed to saving people money so they can live better and more comfortable. Walmart earns
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Learning Plan 5 Quality Improvement Initiative Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment‚ cite examples of any
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SWOT Analysis – Wal-Mart Juan Carlos Escobar BUS 137 20 Principles of Management Dr. Harry J. Caldwell March 21‚ 2013 SWOT Analysis – Wal-Mart In the study of management is very interesting making an analysis exercise of a market company like Wal-Mart which has revenues greater than the Gross Domestic Product (GDP) of many countries. The last fiscal year‚ ended January 31 2013‚ Wal-Mart reported revenues of 466‚1 US billion (Walmart Inc.‚ 2013). This amount is greater than the last GDP reported by Colombia
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When Sam Walton created Wal-Mart in 1962‚ he declared that three policy goals would define his business: respect for the individual‚ service to customers‚ and striving for excellence (www.Wal-Mart.com). Wal-Mart ’s corporate management strategy involves selling high quality and brand name products at the lowest price. In order to keep low prices‚ the company reduces costs by the use of advanced electronic technology and warehousing. It also negotiates deals for merchandise directly from manufacturers
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worldwide. Other members of one world are Aer Lingus‚ American Airlines‚ British Airways‚ Finnair‚ Iberia‚ LanChile and Qantas. Quality Management Defined In a total quality setting‚ Quality is as determined by the customer and employees produce it. Thus quality of a service is the customer’s perception of the degree to which the service meets their expectations Six-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an ongoing audit mechanism that
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INTRODUCTION: In the intensely competitive and highly dynamic business era of today‚ few organizations survive and manage to garner sustained public support. Organizational Excellence (OE) is the framework that spells out measurable amount of high quality in the organizational processes and systems. OE is an effective strategy for survival in the market amidst competition. In 2004‚ Wal-Mart was the largest retail chain in the world. Founded by Sam Walton (Walton) in 1962‚ Wal-Mart had grown into a
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