Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
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organizations Operations Management: the management of systems or processes that create goods and/or provide services Process: One or more actions that transform inputs into outputs Services: activities that provide some combination of time‚ location‚ form‚ and psychological value System: a set of interrelated parts that must work together ------------------------------------------------- Technology: the application of scientific discoveries to the development and improvement of goods and services
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Management Process & Organisation Behaviour Define the terms ‘strategy’. Explain the following: a) Corporate strategy b) Business strategy c) Functional strategy Strategy: Once you have your vision‚ you have to see how that vision can be executed.Here is where the strategy comes in.It means the grand plan & the term is borrowed from military distinguished between the grand plan & actual action calling the former strategy & the latter tactics. Organisation strategies are divided
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1.)What is Total Quality Management? Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations
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Productivity vs. Quality – this is the common knowledge that if a business sells more goods‚ the more income How quality is defined? – quality is defined as simply meeting customer satisfaction How quality is measured – Business employing the traditional view measures their level of competence and customer satisfaction on their own then match it with a benchmark to see where the business is How quality is achieved – check the finished product for defects but for total quality business they check
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reputation for innovative high-quality products and its economic power. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. W Edwards Deming placed great importance and responsibility on management‚ at the individual and company level‚ believing management to be responsible for 94% of quality problems. He is regarded as
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developed and implemented its own concepts in order for it to run smoothly and accomplish the vision‚ goals and objectives it has set forth. As such according to Henri Fayol functions of management‚ is broken into five areas allow for it to handle the strategic‚ tactical and operational decision for the organisation. Management is a set of activities designed to achieve organisational objectives by using its resources efficiently and effectively in a changing environment. Resources are used to accomplish
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EFFECTS OF STRATEGIC PLAN IMPLEMENTATION ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY OF NAKURU WATER AND SANITATION SERVICES COMPANY (NAWASSCO) MUKIRA NEWMAN GITONGA GMB/NE/0076/01/11 A Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of the Degree of Masters in Business Administration‚ (Strategic Management) KABARAK UNIVERSITY JUNE‚ 2013 DECLARATION This project is my original work and has not been presented for a degree in any other
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in the world of business process improvement can take many forms. From an automation standpoint‚ no one knows more about the subject than the IT professionals within an organization. From the business unit perspective‚ no one knows more than the department professionals. The article selected for this analysis is titled "Whose is Process Improvement Anyway?" by Meridith Levinson. It describes two separate organizations that utilize IT in their business process improvement strategies. It further describes
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Organizational Strategies for Quality Assessment and Improvement The Institute for Safe Medication Practices (ISMP) Ambiguous medical notations are one of the most common and preventable causes of medication errors (Grissinger & Kelly‚ 2005). Drug names‚ dosage units‚ and directions for use should be written clearly to minimize confusion. The Institute for Safe Medication Practices (ISMP) and the Food and Drug Administration recommend that error-prone abbreviations are considered whenever medical
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