Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement
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Course work A Quality Management for Airline Operations (by John Davou)‚ City University London. Quality and Safety. Two sides of the same medal? Quality and Safety are two commonly used terms generally in various industries and particularly the aviation industry. For a comprehensive comparison between Quality and Safety‚ the first step would be to outline the basic dictionary definitions which are most relevant. Quality is defined as: The standard of something as measured against other
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How to Improve Quality and Productivity in a Construction Company GM588 Final Project Introduction During eight years ABC Construction Company has normally focused in construction of buildings within the commercial‚ industrial and multifamily markets in the Southeast of the United States. Normally‚ the company was used to deal with small and medium companies requiring short-term work‚ taking from one day to a month to complete. In the last year customer composition has changed; ABC Construction
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points for Quality Management Page 4 Duran Page 5 Crosby Page 6-7 Common Points Page 7 Differences Page 8-9 A comparison of Deming‚ Juran‚ and Crosby Page 10 Nestle and Quality Page 11-12 Conclusion Page 13 INTRODUCTION Many organizations worldwide are focusing today on quality to restore their competitive edge. They know now that an emphasis on quality improves overall
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contexts. Journal of Business Ethics‚ Vol 62‚ 397-405. Anonymous‚ (2007). Strategic planning in the payroll department. IOWA’s Payroll Manager’s Report‚ Vol 7‚ 15. Owen‚ C.‚ (2005). Building your people for profit of your business. Human Resource Management International Digest‚ Vol 13‚ 3-4. Cottringer‚ W.‚ (2005). Setting the standards. SuperVision‚ Vol 66‚ 6-7. Appelbaum‚ S.H.‚ Shapiro‚ B.T. (2006). How attitudes shape our future. Journal of America Academy of Business‚ Cambridge‚ Vol 9‚ 14-20. Yelyutina
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TQM Growth Mariah Ward PJM 440 – Total Quality Management Colorado State University – Global Campus Victoria Figiel‚ Ph.D. June 16‚ 2014 TQM Growth This paper will discuss total quality management (TQM) and the ongoing training required for its successful implementation. Four key factors that drive the need for quality training will be covered in detail to show why new coaching tactics are necessary. Internal and external training are compared and contrasted to demonstrate when one is more
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Case study: Cost of quality in order entry department Precision Systems‚ Inc. Q. 2 Flow diagram of activities Q. 3: Internal failure 1. Incomplete information on purchase order 2. Transposition of prices on purchase order 5. Freight terms missing on purchase order 10. Customer number terminated on database 8. Credit approval missing 12. Part number mismatch on purchase order External failure on the order acknowledgement Q 4 * How to identify Internal and External Failures
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An executive summary for managers and executives can be found at the end of this article Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA John B. Ford Professor of Marketing and International Business‚ College of Business and Public Administration‚ Old Dominion University‚ Norfolk‚ Virginia‚ USA Mathew Joseph Associate Professor of Marketing‚ School of Business‚ Georgia College
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EFFECTIVENESS OF SOFTWARE QUALITY ASSURANCE IN OFFSHORE DEVELOPMENT ENTERPRISES IN SRI LANKA Malinda Sirisena‚ Department of Computer Science & Engineering‚ University of Moratuwa. ABSTRACT The aim of the research described in this thesis is to evaluate the effectiveness of software quality assurance approaches of Sri Lankan offshore software development organizations‚ and to propose a framework which could be used across all offshore software development organizations. An empirical study was
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Change Management Report on Vodafone Introduction Vodafone Group is a British multinational company and is currently the second world’s largest mobile telecommunication. In March 2014‚ Vodafone had 434 million subscribers worldwide. The company‚ nowadays‚ operates in 21 countries all over Europe‚ Asia- Pacific‚ Middle East‚ United States and Africa. Plus‚ Vodafone has another more 40 networks in other countries (Vodafone‚ 2014). Vodafone has the power to keep going growing with an attractive
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