VOLUME 4 NUMBER 6 1994 C E L E B R A T E A N D R E C O R D Malaysia Airlines’ Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines’ vision is to become “An Airline of Excellence”‚ offering the very best to its passengers in terms of safety‚ comfort‚ service and punctuality. This vision was amplified by our chairman in the company’s 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make
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Department Management Technology Major Office Management Study Plan Department: Management Technology Major: Office Management Department Management Technology Department Management Technology Major Office Management Major Office Management Program description: This Program has been deigned to fulfill the training requirements in local labor market according to the National Professional Standard of Secretary. The topics covered are concepts‚ theories‚ and skills
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Introduction Total Quality Management is a management approach that originated in the 1950’s and has steadily become more popular since the early 1980’s. It is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Quality is at the top of most agendas and improving quality is probably the most
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Total Quality Management WHEN QUALITY CONTROL GETS IN THE WAY OF QUALITY CASE STUDY ON: HINOPAK MOTOTR LIMITED DEPARTMENT OF BUSINESS ADMINISTRATION TOTAL QUALITY MANAGEMENT Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may
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Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service‚ by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage. A manager’s decision-making process regarding new or increased
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Why Total Quality Management Fails: Perspective of Top Management Even total quality management (TQM) was applied in organizaion‚ one 1990 survey shown that more than 36 percent employees do not participate in and dissatisfied with quality improvement programme. Also‚ the companies often fail to utilize employees and customers. The principles of TQM presume full commitment from all levels of management and the TQM is responding to changing market conditions. There are some reasons listed as follows
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BETTER UNDERSTANDING OF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES Article: International Journal of Production Research • This paper reports the result of a comparative study of quality tools and methods adaptation by operations and supply chain managers. • SCQM is defined as a system based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers. • Operation management is traditional been explained by some
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K. A. POTOCKI AND R. C. BROCATO QUALITY MANAGEMENT A System of Management for Organizational Improvement Kenneth A. Potocki and Richard C. Brocato F aced with cutbacks in funding‚ escalating costs‚ global competition for limited resources‚ and a demand for higher-quality outcomes‚ organizations of all types have felt the pressure to operate more effectively. Organizational improvement is required. Based upon various management approaches‚ five guiding principles are being used to make
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QUALITY STANDARDS IN AUTOMOTIVE INDUSTRY Submitted by: PRIYA.M QUALITY STANDARDS IN AUTOMOTIVE INDUSTRY Quality professionals use the term “standards” to mean many things‚ such as metrics‚ specifications‚ gages‚ statements‚ categories‚ segments‚ groupings or behaviors. But usually when they talk about standards‚ they’re talking about quality management. Management standards address the needs of organizations in training‚ quality auditing and quality-management systems. The ISO 9000 Series‚ for
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its stringent quality norms. It has been successful to differentiate itself from the competitors on grounds of quality. Project aimed at compiling a new quality control procedure manual from the existing manuals such as Site manual‚ quality manual‚ safety manual. So that the new manual formed would be in accordance with the international quality standards such as ISO 9001 & OSHAS18001. There were Three parts of the study: 1. Understanding the IPM department Operations for quality control:
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