How can Quality‚ Time and Cost be balanced? “Quality” does not come about by accident; it is achieved through careful planning and execution. Customers regardless of who they may be deserve the best quality product your department can supply. As part of the planning process‚ it’s important to ensure you have a good understanding of the quality level your customers require and expect from the product you are providing. “Quality is the characteristics of a product‚ system‚ service or process
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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Case solution: Ethical Dilemma What course themes do you see present in the case? Experimental exercise Who Can Catch a Liar is about emotional intelligence and its effect on the productivity of the workers at workplace. Human have inherited the ability to respond various stimulus differently. Being differs from each other in terms of their personality‚ behavior‚ needs‚ wants‚ demands and expressing their emotions at different situation. Emotional intelligence is the ability of the person to know
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Metals Physical Properties of Metals versus Non-metals Properties | Electrical conductivity | Heat conductivity | Melting and Boiling points | Malleability & ductility | Lustre | Metals | Good | Good | High | High | Shiny | Non-metals | Poor | Poor | Low | Low (Brittle) | Dull | Chemical Properties of Metals versus Non-Metals Properties | Metals | Non- metals | Reaction with oxygen | Form basic or amphoteric oxides | Form acidic or neutral oxides | Ionisation | Lose electrons
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United Metals has decided to launch the production of a new product‚ the firm is expecting this project to last over 8 years. The issue at hand is to know whether it would be more advantageous for United Metals to produce the components itself or to directly buy them from one of its suppliers‚ Amalgamated Components. In order to arbitrage between the “make” and “buy” decision we will calculate the Net Present Value of both these options. In order to do so we will first compute the annual cash flows
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Q1. Based on the data in case Exhibit I‚ what inferences can be drawn from the survey responses regarding the herbal shampoo category? As per Exhibit 1 the following inferences can be drawn from the survey regarding herbal shampoo category: * The respondents felt that herbal shampoos need to be used in large quantity for lather and that the protein content is important for making hair strong‚ shiny and soft. * Respondents chose their shampoo based on their hair type and texture. * They feel that
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MATERIALS : METALS AND NON-METALS Y Iron Coal ou are familiar with a number of materials like iron‚ aluminium‚ copper‚ etc. Some materials have been given in Table 4.1. Table 4.1 : Appearance and Hardness of materials Object /Material Appearance Hardness (Shiny/Dull) (Very hard/ Not very hard) similar change if we try to beat a wood log ? Let us find out. Activity 4.1 Take a small iron nail‚ a coal piece‚ a piece of thick aluminium wire and a pencil lead. Beat the iron nail with
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This experiment will test the suggestion that the enthalpy change between a metal and a solution of a salt is related to the relative position of the two metals in the reactivity. Presumably the further apart in the series the bigger the enthalpy change will be. The experiment is as follows‚ 1) Zn(s) + CuSO4(aq) ZnSO4(aq) + Cu(s) 2) Zn(s) + Pb(NO3)2(aq) Zn(NO3)2 (aq) + Pb(s) Both of the solutions will be in 1mol.dm-3 Apparatus: Distilled Water Polystyrene Cup Polystyrene
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Discuss the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach
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Apache Metals‚ Inc What problems can you see in the way project managers were assigned in the past? In the past‚ there are many problems in the employment of the project manager. Before any step you take the company must be well thought out before making any decision. In the past they did not have sufficient experience in decision-making and the non-existence of the staff. The main reason in the past was that they do not have the experience and they were taking the wrong decisions. Lack of
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