background‚ Sultan Center is one of the most known corporates in the world. According to The Sultan Center’s brochure‚ Sultan Center is classified as one of the largest retailer that has a diverse range of services and products across the Middle East and the Gulf region (8). Actually its achievements through 1997 to 2013 had proved that it is known to everyone and had showed that it is a reputed company. According to The Sultan Center’s brochure‚ in that period of time‚ Sultan Center had succeeded to
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709 Sunshine Center: An Instructional Case Evaluating Internal Controls in a Small Organization Sandra K. Fleak‚ Keith E. Harrison‚ and Laurie A. Turner ABSTRACT: Management and auditors face increased responsibilities to evaluate internal control and assess the risk of fraud. This case provides the opportunity to evaluate internal controls and the possibility of fraud in a very small not-for-profit child care center‚ a setting that is easy to understand. The first goal of the case is to identify
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Resources‚ Conservation and Recycling 21 (1997) 145–173 Metals recycling: economic and environmental implications Robert U. Ayres * INSEAD‚ Boule6ard de Constance‚ F-77305‚ Fontainebleau‚ France Received 17 July 1997; accepted 27 July 1997 Abstract We are in a period of economic transition. The ‘cowboy economy’ of the past is obsolescent‚ if not obsolete. Environmental services are no longer free goods‚ and this fact is driving major changes. Recycling is the wave of the (immediate) future
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RUSSIAN BUSINESS CONTEXT FINAL ASSIGNEMENT GAZ Group Russia: the Gazelle light commercial truck 1. What were the major challenges facing Bo Andersson when
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| | A Research OnPerceived Service Quality of Public Transport(PART I) | Prepared For:Dr. Sunanda SangwanPrepared By:Ng Choon Heong 081296K05Ng Shi Hui 081047L05Yojit N Govindani 081479G05 Tutorial group: 7Project group: 125 September 2009 | | ABSTRACT This report begins with an explanation of the current situation which leads to the formulation of the research problem‚ which is to conduct a research on the perceived service quality of public transport. The current
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Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products‚ services and competence. They have‚ over a long time‚ been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections‚ private networks‚ public networks etc and the devices include telephone
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Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality (Gronroos‚ 1992). Now‚ the major new element in world market competition is quality. As so in hospitality industry‚ the service quality is one of the most important thing‚ to answer
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of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever the concept of total quality management
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Service Quality Group Project 1. What are the main factors that contributed to Banyan Tree’s success? Great experience & expertise of founder Extensive travel experiences‚ sharp observation and superior foresight of Ho Kwon Ping‚ founder of Banyan Tree‚ inspired him to bridge the price gap in the hotel industry. Ho foresees that the 21st century will be followed by a greater Asian demand for the industry‚ therefore he created a brand that Asians will like‚ with a strong Asian culture
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The main goal of human service workers is to enhance a person’s well being. It gives a person great satisfaction to know that they accomplished their goal by successfully helping another. The feeling is so great that most human service workers work in that field more for the ability to help others then for the money. However‚ aside from this goal‚ some of human service workers’ personal qualities can make a big difference in their practice. Obtaining empathy and being able to separate it from
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