Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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Leadership Qualities of an Executive Chef Frankie Miranda Georgia Northwestern Technical College An Executive Chef is one who is in charge of the entire function of the kitchen which includes; menu creation‚ staff management‚ scheduling‚ payroll‚ ordering‚ and plate design. From this definition it is clear that to be a successful Executive Chef‚ one cannot rely on their abilities in Culinary Arts alone; they must also possess exceptional leadership qualities. A successful leader is one
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The “Cumber-Coil”: A Revolutionary Product for the Value-Conscious SITUATION ANALYSIS Cumberland Metals Industries developed a new type of cushion pad for pile drivers made of curled metal. The 11.5 inch “Cumber-Coil” was tested by two different companies on two different projects and was found to far exceed the performance of the existing market-dominant product‚ the asbestos pad. The Cumber-Coil weighed half what the asbestos pad did and boasted a 33% faster driving time‚ 60% reduction in
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Service quality on motor bike manufacturing sector in hero honda....................... .... with performance. [1] A business with high service quality will meet customer needs whilst remaining economically competitive. [2] Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and
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Executive Summary: McDonald’s Corporation (Abridged) McDonald’s development from its first drive-in restaurant in San Bernardino‚ California‚ to the famous fast food giant was based on the perfection of its operations - the recipe for its success and growth. Its operating system is characterized by focusing on uniformity for consistent quality‚ the formation of partner relationship with its franchises and supplier to improve operating system innovatively and last but not least the introduction
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Tri-County Educational Service Center will again implement the Wayne County Department of Job & Family Services as the commissioners approved a $432‚400 contract Wednesday. With work force development programs changing at the federal and state levels‚ local JFS Director Rich Owens said this will be the last year Wayne County receives a specific allocation for the summer youth program. Jeff Styer of Tri-County ESC has been overseeing the program‚ working to connect youth with employers to gain work
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Executive Summary This report presents the analysis and evaluation of service offerings at the Singapore Zoo. Areas of analysis include findings from observation and research on the current key service processes and supplementary services of the Singapore Zoo operations; basic focus strategy used by the management and positioning aspects of the Singapore Zoo; as well as comparison of competitors’ service offerings against the Singapore Zoo. Results of the evaluation of recent developments in the
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Executive Summary: A Project for Quality Improvement and Cost Reduction Most of the health care organizations are very much interested in quality improvement activities since they are facing a big competition in the market. Quality improvement activities and the role of nurses in this area are increasing simultaneously. Since nurses are the primary care givers in the hospitals their influence in quality improvement is remarkable. Quality improvement is a formal method to bring the service to the
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United Metals has decided to launch the production of a new product‚ the firm is expecting this project to last over 8 years. The issue at hand is to know whether it would be more advantageous for United Metals to produce the components itself or to directly buy them from one of its suppliers‚ Amalgamated Components. In order to arbitrage between the “make” and “buy” decision we will calculate the Net Present Value of both these options. In order to do so we will first compute the annual cash flows
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