Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Discussion 2: “Curt’s Cowboy Corner.” Student will read the case and respond to the following: Discuss the labor trends that affect Curt’s ability to continue expanding his store. In the case of Curt ability to expand his business it appears that he only wants the best talent for the company to increase the business which is perfect. But‚ I don’t see to where he is offering any good benefits to the employees to make them stay on board as the company grows. Curt spends a lot of his time and
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Quality Management in Service Industries Part 1. Introduction In present time‚ there is a worldwide trend that service industry occupies a dominant position in the economy in the majority of developed countries and areas. Without a doubt‚ major changes in government policy and business transactions have a significant influence on the flourish of services industry. However‚ nowadays the increased value of services also brings big pressure on marketers to implement different strategies
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clients to attain superior quality consultancy by achieving sustainable results. 1.1.2 VISION We will deliver value: -To customers by providing sustainable and quality consultancy. -To customers by providing auditing services to third party bodies. 1.1.3 HISTORY Sanbook Quality Consultancy (SQC) is a company established in Dubai (U.A.E) in the year 2005 under the leadership of Dr. Sunil Manjrekar. SQC’s main focus is on Quality‚ Environment and Health
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Salesperson’s Name: John Daniel Company: InfoTech Services 1. My position in this company is senior sales officer with title of SSO. My responsibility is looking after the sales matter of this company. I have a duty of reporting my upper management about the sales outcomes on weekly and monthly basis. I am also responsible for increase in sales of different items (different sorts of electronic appliances like cell phones‚ refrigerators‚ TVs‚ Laptops‚ Desktops‚ etc.) of this company. 2. I have a degree
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Oxidation & Reduction I. Metal-Metal Ion Displacement II. Halogen Displacement Reactions INTRODUCTION A series of experiments had been conducted to determine the order of displacement strengths of the metals and halogen chosen for the experiments. A displacement reaction is a reaction in which one element(metal or non-metal) displaces another element(metal or non-metal) from its salt solution. In the displacement reaction of metals‚ the more electropositive metal will displace the less
Free Oxidizing agent Chlorine Hydrogen
ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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gaps model of service quality was first developed by a group of authors at Texas A&M and North Carolina Universities‚ in 1985. Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses‚ the authors proposed a conceptual model of service quality indicating that consumers’ perception toward a service quality depends on the gaps existing in organization – consumer environments. Theory of the Gaps Model Perceived service quality can be defined
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The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination P.s Raju‚ S.c.Lonial The hospital industry has become quite competitive in recent times.In an effort to cut costs hospitals are taking serious measures to improve their performance in relation to their competitor’s .Two of the most important steps that hospitals have undertaken are (1) efforts to improve the quality of their services‚ and (2) efforts to market themselves more effectively
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TITLE of the PROJECT: A study on “how to make Block activity and resource center (BARC) an effective and vibrant place for learning in a Baytu block of district Barmer in Rajasthan”. This research study is about the development of Block activity and resource center in Barmer. These centers are set-up by the Azim Premji foundation in across the field institutes as part of a teacher’s professional development. These centers are known as a medium of learning and teaching‚ where a variety of academic
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