P M R COLLEGE OF COMMERCE. SUBMITTED OF SYNOPSIS TO :- PROF DEEPAK MANHAS SUBMITTED OF SYNOPSIS BY:- MISS. SUMITIKA GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular
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2. Quality Costs by Category Prevention Costs a. Evaluation and Review of Quality Standard b. Meeting of Departments to review problems c. Survey to choose the best Supplier d. Proper Training e. Semi-anually standard procedures by join departments f. Better quality of Reports Appraisal Costs a. Calibration of measuring and test equipment b. In-process and final inspection/test c. Material checking Failure Costs A. Internal Failure Costs a. Scrap b. Rework c. Re-callibration
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Water Quality Study December 17‚ 2008 A Study of Water Quality in Big Haynes Creek Rockdale Magnet School for Science and Technology 1174 Bulldog Circle Conyers‚ GA 30012 December 17‚ 2008 1 Water Quality Study December 17‚ 2008 Table of Contents Introduction p. 3 Literature Review p. 3 Methodology p. 9 Data Interpretation p. 11 Discussion and Conclusions p. 17 References p. 21 Appendix A: Detailed Procedures p. 25 Appendix B: Experimental
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Analyze Information Environment 3 Assess Data Quality and data quality. The steps are shown in the figure and described in the box. 5 Identify Root Causes 6 Develop Improvement Plans 4 Assess Business Impact 7 Prevent Future Data Errors 9 Implement Controls 8 Correct Current Data Errors 10 Communicate Actions and Results The Ten Steps Process—Assessing‚ Improving‚ and Creating Information and Data Quality 1. Define Business Need and Approach— Define and
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Fundamental Factors Affecting Quality The nine fundamental factors (9 M’s)‚ which are affecting the quality of products and services‚ are: markets‚ money‚ management‚ men‚ motivation‚ materials‚ machines and mechanization. Modern information methods and mounting product requirements. 1. Market: Because of technology advancement‚ we could see many new products to satisfy customer wants. At the same time‚ the customer wants are also changing dynamically. So‚ it is the role of companies to identify
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Hotel You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed‚ hotel employees must focus on providing customers with the highest quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will promote high-quality service that will encourage employees to be committed to the hotel‚ and that will reduce the level of employee turnover and absenteeism—which are typically high in the hotel business
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Session III Assignment September 14‚ 2006 Chapter 5 1. List various techniques to sustain continuous improvement. There are many different methods to sustain improvement‚ however there are four common strategies that can be used in many different scenarios: repair‚ refinement‚ renovation‚ and reinvention. 2. Give an example of the use of PDSA cycle in your personal life and in your work experience. PDSA indicates that we should Plan‚ Do‚ Study‚ and Act. In my personal life
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Power Quality Problems and New Solutions Abstract: In this paper‚ the main Power Quality (PQ) problems are presented with their associated causes and consequences. The economic impacts associated with PQ are characterized. Finally‚ some solutions to mitigate the PQ problems are presented. Key words Power Quality‚ Power Quality problems‚ Power Quality costs‚ Power Quality solutions. 1. Introduction Power Quality (PQ) related issues are of most concern nowadays. The widespread use
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QUALITY CIRCLES IN MANAGEMENT INTRODUCTION: Ensuring quality is a big challenge among companies especially the start-ups. One way to achieve quality standards is to motivate employees to focus more on quality as it improves profit ‚improves quality and saves time‚ Thus companies came up with the concept that Participative methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company .This has lead to the evolution
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QUALITY CIRCLE Submitted by‚ Rahul B R Roll No: 34 2nd SEM SMBS Introduction Quality circles were originally associated with Japanese management and manufacturing techniques. The introduction of quality circles in Japan in the postwar years was inspired by the lectures of W. Edwards Deming (1900-1993)‚ a statistician for the U.S. government. Quality Circle is one of the employee participation methods. It implies the development of skills‚ capabilities‚ confidence
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