The strategic value of QC process in the mortgage industry THE STRATEGIC VALUE OF THE QUALITY CONTROL PROCESS IN THE MORTGAGE INDUSTRY (2003) The mortgage industry has originated record loan volumes month after month for the last three years. The sub-prime segment in particular has greatly benefited from the boom in the housing market buoyed by interest rates that have approached historical lows. However a second condition is critical to explaining the dramatic expansion of the sub-prime segment:
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contrast Crosby’s‚ Juran’s‚ and Shewhart’s perspectives of quality management. What are the major similarities and differences between their perspectives? Crosby‚ Juran and Shewhart are the renowned expertise on quality management‚ who had made significant contributions on this aspect. The first two have possessed distinct definition on the word “quality”. To Crosby‚ quality refers to conformance to requirement”. To Juran‚ he described quality as fitness for function. In this essay‚ I will delineate
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International Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations
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What Is Quality Management Definitions of Quality - Quality is “Fitness for Purpose” - Quality is “Doing it right the first time and every time” - Quality is “The Degree to which the design specifications for a product or service are appropriate to its function and use‚ and the degree to which a product or service conforms to its design specifications”. A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”
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CONTENTS AT A GLANCE Topic Page Product: The Pizza 3 Pizza Defined 3 Varieties in Pizza 3 Product Development: The Pizza 4 Ingredients and Varieties Selection 4 Quality Function Deployment 5 What’s QFD? 5 House of Quality 6 House of Quality of Pizza 9 Identify the customer wants 9 Identify how the product will satisfy the customer’s wants 10 Identify relations between our “hows” 12 Develop importance ratings 13 Evaluate competing products 14 Determine the
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TIM 105: MOT I: Homework 5: Quality Function Deployment (QFD) / House of Quality (HOQ)‚ FAST ------------------------------------------------------------------------------------------------------------ Reading: U&E‚ PD&D‚ 4th Edition‚ Chapters 4 (Identifying Customer Needs); Chapter 5 (Product Specifications); Chapter 6 (Concept Generation)‚ Chapter 16 (Managing Projects) ------------------------------------------------------------------------------------------------------------ Homework Problems
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National Awards | Given By: | Criteria | Website | Acclaim Award | American Medical Group Association | Recognizes quality improvement efforts led by physician directed organizations that measurably improve health outcomes and the quality of life of for patients. | www.amga.org | Akao Prize | Administered by the Quality Function Deployment (QFD) Institute | Following the processes used for the Deming Prize. Awarded to the individuals for expertise in practice and dissemination of the QFD method
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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Summary quality and safety in health care Chapter 1: science and knowledge foundation Two notable contributions to the industry from the Journal of American Medical Association: 1. Assessment of the state of quality serious and widespread quality problems 2. Categorization of three defects: a. Underuse: many scientifically sound practices are not used as often as they should be b. Overuse: can be seen in areas such as imaging studies for diagnosis in acute asymptomatic low back pain or
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Quality Improvement: Measuring Consumer Satisfaction Bonnie Forward HCA375 Continuous Quality Monitoring & Accreditation Instructor: Paula Arceneaux October 17‚ 2011 The determining factor for providing a dynamic‚ ongoing relationship between your patients/clients and your healthcare facility‚ making certain your patients/clients come back to you for additional services‚ and encouraging affirmative word-of-mouth referrals from previous patients is consumer satisfaction. A noteworthy
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