"Quality theories and process driven and customer driven quality requirements apply to both the manufacturing and service industries" Essays and Research Papers

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    quality function deployment

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    IMPLEMENTATION IN MANUFACTURING PROCESS OF A CAST PART Florin Buruiana‚ Florin Susac‚ Mihaela Banu‚ Alexandru Epureanu‚ Alice Buruiana “Dunarea de Jos” University of Galati‚ Manufacturing Science and Engineering Department email: Florin.Buruiana@ugal.ro ABSTRACT Casting is a very flexible technological process which can be used in gross production for a very wide range of parts for automotive industry‚ aircraft industry and ship-building industry. Improving the casting process is of a great

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    Educators Qualities

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    I. Physical Qualities a) Confidence. Belief in ourselves despite setbacks. Teachers encounter situations all the time that could be considered setbacks. Kids can be cruel‚ to each other and to teachers. They can have attitudes‚ especially teenagers. I’ve had teachers to were obviously nervous when they taught. Others were shy and only half committed to their subject. But the best teachers laughed off their mistakes: chalk breaking‚ books dropped‚ TVs not working. Where some teachers were flustered

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    Quality of Earning

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    Overview of Quality of Earnings - Some Guiding Principles/Framework The issue of earnings quality arises because of the cost/benefit trade off between cash accounting and accrual accounting. For our purposes‚ we want reported earnings to do two things: 1) to accurately represent current operating performance  2) to aid in accurately forecasting future operating performance These requirements for high-quality earnings mean that the reported earnings amounts for a particular period

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    Customer Services

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    Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial

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    Quality of Design

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    Quality of Design Throughout the development process there are several aspects that need to be accounted for‚ quality being one of the most important. Quality of design and Quality of a new product are both significant aspects to consider when a product is being developed and while a product is on the market. Assessing the quality of industrial design allows specific questions to be answered which give the manufacturers a better understanding of how successful the product will be in comparison to

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    Quality of Healthcare

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    Measuring Quality Blythe Miller HCA/210 April 10th‚ 2010 Cassandra Griffin In today’s consumer market‚ people are not only looking for the best price for what want‚ but also the best quality for his or her dollar; health care is no different. The consumer is more educated and particular than ever when determining where they would entrust their health care needs. Word-of-mouth is no longer enough‚ so people

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    statistical quality control

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    OVERVIEWS Statistical Quality Control Statistics > Statistical Quality Control Table of Contents Abstract Overview Total Quality Management Descriptive Statistics & Quality Control Types of Quality Control Charts Applications The Six Sigma Process Goal of Six Sigma Terms & Concepts Bibliography Suggested Reading Abstract To be successful in today ’s global marketplace‚ companies need to have a constant eye on the quality of their products and services. Quality control utilizes tools

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    Event driven program Event-driven programming is a flow of programs which are determined by events like user actions for example mouse clicks‚ sensor outputs‚ or messages from other programs. There are a lot of key features that are used in event driven program. Without these feature then certain event can’t happen. The key features of event driven programs are service oriented‚ time driven‚ event handlers‚ trigger functions‚ events‚ form‚ user interface‚ event loops‚ flexibility‚ suitability for

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    Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚

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    Customer Service

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    Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended

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