with the customers is crucial for the growth and sustainability of the business. Therefore in this paper to be discuss why it is important for any organization to implement customer relations management (CRM) to generate relations within their own business and with their customers. Salesforce.com CRM Application Many organizations are spending a large sum of money in developing relationship with their existing and potential customers to ensure effective service delivery. Organizations with good reputations
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Role of CRM in Retail CRM has been defined as a process; as a strategy‚ a philosophy‚ a capability‚ or as a technological tool .However‚ CRM is definitely more than just technology. While technology is a key enabler‚ it is only a means to the end and most authors view CRM as a combination of strategy and information systems focusing company’s attention on customers in order to serve them better (Chan‚ 2005). CRM is considered to unite the potential of relationship marketing strategies and
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4. Analyse critically how Customer Relationship Management (CRM) system can play an important role to increase profits for each of the organization. CRM (Customer Relationship Management) is an information industry term for methodologies‚ software‚ and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. For example‚ an enterprise might build a database about its customers that described relationships in sufficient detail so that management
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CRM EXAM REVIEW Q1 1.1 The definition of CRM The systematic combination of people ‚processes and technology that is designed to enable an enterprise to find ‚acquire‚and retain customers 1.2 Globalization Extensive competitors Widespread usage in internet Record the customers information in 360 view Q 2 2.1 Mass Marketing vs Relationship Marketing Mass Marketing: is a market coverage strategy in which a firm decides to ignore market segment differences and go after the whole market
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10/24/2014 Nike’s CRM Nike manufactures shoes also athletic clothing such as shorts‚ shirts‚ jackets and under armors; wristbands‚ bag packs‚ jerseys and socks are also sold by Nike (Rao‚ 2012). The Nike slogan‚ Just Do It‚ have placed it’s brand in the mind of consumers‚ through the recognition of it’s products and promotional tools used worldwide (Rao‚ 2012). Customer Relationship Management (CRM) is focusing on meaningful‚ long term relationships and
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of Air-Asia : Strategic Role of Information System in Business Air Asia is established on 12 December 2001 by Mr. Tony Fernandes‚ the CEO of Air Asia and expanding rapidly since that. Air Asia is the leading low fare airline in Asia and Air Asia succeed to become the award winning‚ ‘Asia Pacific Airlines of the year 2003’ by Centre for Air Pacific Aviation (CAPA) in 2003. Air Asia has successfully positioned itself in customers’ mind by using the “ Now Everyone Can Fly” slogan. Air Asia had flown
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in which power manifests itself in Southeast Asia? Illustrate your answer with at least 3 examples. The concept of power is one that has existed in Southeast Asia for a long period of time. Unlike that of the Western regions‚ where power is more of a concept and is intangible‚ power in Southeast Asia is more concrete and real. Power is defined as the possession of control or command over others (Dictionary.com‚ n.d.) In the context of Southeast Asia‚ power is gained through control of powerful
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Afghanistan war. In my honest opinion‚ his time as a Marine‚ serves as his best credential as a military historical writer and allows him to familiarize himself with the experiences of the past and present wars’ veterans. War Stories II: Victory in the Pacific really caught my attention because of it being over the history of War World II and because it was written by a Vietnam war veteran and not a writer that only has history classes that serves as knowledge of war time events. The sequel to the
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inflight service‚ Insurance AirAsia‚ AirAsia credit card and others. Malaysia Airlines (MAS) is the first airline in Malaysia‚ which since 1970 has more. In the year 2005‚ Malaysia Airlines reported a loss of RM1.3 billion. But under the various initiatives‚ launched together with the Business Turnaround Plan‚ Malaysia Airlines switched from losses to profitability between FY2006 and FY2007. When the Business Turnaround Plan came to an end‚ the airline posted a record profit of 851 million Ringgit
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AVIATION SPARE PARTS SUPPLY CHAIN MANAGEMENT OPTIMISATION AT CATHAY PACIFIC AIRWAYS LIMITED GROUP - 1 INTRODUCTION • Founded in Hong Kong on 24 Sep 1946 • Swipe Group acquired it in 1948 • Voted airline of the year in 2005 and 2006 by different magazines • 25000 staffs worldwide • In the next 5 years 46 new planes with 3 new models to be delivered. Spare Parts Classification Spares are divided into 5 classes in terms of function 1. Rotable (Repairable with longer life span) 2. Repairable (Repairable
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