International Journal of Academic Research in Business and Social Sciences October 2011‚ Vol. 1‚ No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University‚ Economic Institute‚ Prolet nr 1‚ SkopjeMacedonia; E-mail: angelova@ek-inst.ukim.edu.mk ; Mob: ++389 70 234 360 Jusuf Zekiri Assistant Professor at South East European University‚ Business and Economics
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The CRM Value Chain Francis Buttle‚ PhD‚ FCIM Professor of Management MGSM Macquarie University Sydney NSW 2109 Australia Tel: 02 9850 8987 Fax: 02 9850 9019 Email: francis.buttle@mq.edu.au © Francis Buttle Not to be reproduced in whole or in part without permission 1 The meaning of those three letters‚ CRM‚ is hotly contested. For some‚ CRM is simply a bridge between marketing and IT: CRM is therefore an IT-enabled sales and service function. For others it’s little more than precisely
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CLS based system is used to record transactional data while customer preferences‚ support incident‚ rapid response etc. used Guestware. Guestware is not integrated well with CLS. The program coordinator‚ who remained as the contact person for the quest through their stay‚ did not always have all of the info ahead of time. There is no POS software in the restaurant or the salon‚ robbing the Ranch of an opportunity to compile and track sales data. Canyon Ranch’s each business unit is intent on
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BUS272 The Changing Economies of Asia Unit Information and Learning Guide Semester 1‚ 2014 This information should be read in conjunction with the online learning materials which can be found on your MyUnits page. Unit coordinator Name: Professor Malcolm Tull School: Management and Governance Phone: +61 8 9360 2397 Email: M.Tull@murdoch.edu.au © Published by Murdoch University‚ Perth‚ Western Australia‚ November 2014. This publication
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Running head: MICROSOFT STRATEGIC INTIATIVE 1 MICROSOFT STRATEGIC INTIATIVE � PAGE * MERGEFORMAT �7� Microsoft Corporation - Strategic Initiative Paper Ruby Lee‚ Edward Abaunza‚ Brian Hammock University of Phoenix Finance for Business FIN 370 Grace Reyes August 29‚ 2010 � � Microsoft Corporation - Strategic Initiative Paper Over the past few years the economy in the United States has taken a downturn. It has been so bad‚ that some businesses were not able to survive. However‚ Microsoft
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Institute‚ Gurgaon Contents Social Media and CRM .................................................................................................................... 3 Impact of Social Media on CRM ...................................................................................................... 4 CRM and Social Media: Maximizing Deeper Customer Relationships ........................................... 5 How social media is changing CRM...................................................
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2012 | Current ratio | 0.931 | 2.323 | 1.012 | 0.366 | 0.601 | Quick ratio | 0.899 | 2.288 | 1.001 | 0.361 | 0.554 | Cash ratio | 0.608 | 1.272 | 0.396 | 0.242 | 0.354 | Table 3.2 Liquidity Ratios (Year 2008 - 2012) The Current ratio for Pan Pacific increased about 1.4 from 2008 to 2009 and then declined 1.3 in 2010 followed by a slight
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Microsoft’s Strategic Initiative Kanika Barrett‚ Karen Ebert‚ Hector Garcia‚ and Cory Seguin Finance for Business FIN / 370 June 1‚ 2015 Beth Tissaoui Microsoft’s Strategic Initiative Microsoft was cofounded on April 4‚ 1975‚ by childhood friends‚ Paul Allen and Bill Gates. Bill Gates served as the first CEO due to the 60/40 partnership he had with Paul Allen. The first Japanese office‚ ASCII Microsoft‚ opened in August 1977. Microsoft became incorporated in Washington thus becoming Microsoft
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mythological and cultural origins of the story will be conducted while the relevance of the story to the modern world in which ordinary humans struggle for survival will be presented. Luke Skywalker represents a classic example of the hero who undertakes a quest in the face of adversity and who eventually overcomes a number of challenges for the benefit of society. In the film Star Wars‚ Luke is a farmer on the remote desert planet of Tatooine when he receives the call to adventure from a holographic representation
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The ITC eChoupal Initiative Wednesday‚ January 23‚ 2013 Background: Soybeans and their derivatives constituted two-thirds of ITC’s agricultural business. ITC had an integrated presence throughout the entire value chain‚ from procurement to export. Farmers had traditionally relied on choupals‚ an informal assembly‚ as their only source of agricultural knowledge and sold soybeans at the closest market‚ or mandi‚ to traders employed by ITC. Despite success of soybean products in domestic and
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