Recruiting the best: using Emotional Intelligence as a selection criteria. Pradeepa Wijetunge PhD Librarian University of Peradeniya Peradeniya Sri Lanka E-mail:librarian@pdn.ac.lk Every business person knows a story about a highly intelligent‚ highly skilled executive who was promoted into a leadership position only to fail at the job. And they also know a story about someone with solid-but not extraordinary-intellectual abilities and technical skills who was promoted into a similar position
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Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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LEADERSHIP EQ (Emotional Intelligence) What is EQ? Before understanding what EI means‚ one must be able to define what emotions are. History of EQ Earliest roots can be traced to Darwin’s work on importance of emotional expression for survival and second adaptation. In 1900s‚ traditional definitions of intelligence emphasized cognitive aspects (IQ) and then later on begun to recognize the importance of non-cognitive aspects from which the term “social intelligence” was coined
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ORGAN TUTORIAL 1 1. During exercise‚ venous return alters preload‚ afterload and inotropy. Discuss their physiological of increment according to ESV and EDV. 2. Explain the reason for having a reduction in stroke volume when afterload increased. 3. State the Frank-Starling Mechanism. Discuss effect of heart failure on the Frank-Starling curve. 4. Sketch a pressure-volume relationship of the left ventricle showing the condition of systolic dysfunction and diastolic dysfunction. 5. Explain the advantages
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Emotional Intelligence in Leadership Benjamin J. White Embry Riddle Aeronautical University Abstract This paper explores the concept of emotional intelligence and the effects on leadership. The articles discussed in the paper analyzed the different array of qualities in emotional intelligence towards leadership. Emotional intelligence is a way of behaving and acting towards situations and people. Leadership styles must adapt to the situations and exhibit empathy at times to support the perception
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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2014 Social Behavior Final Paper – SOC 3380 Sherri Nichols DEVIANT BEHAVIOR‚ THE SOCIAL LEARNING THEORY‚ AND SOCIAL REACTION A person would be considered to be acting in a deviant manner within a social setting if they are violating the established social “norm” within that particular culture. What causes a human being to act in certain ways is a disputed topic among researchers. There are three types of researchers that have tried to answer this question. There is
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CIS Questions 1. World Wide Web is a global library of information available to anyone connected to the Internet. Some of the task can be done are search for information‚ conduct research‚ watch videos‚ play games with other‚ etc. Each electronic document on the web is called a webpage‚ which contain text‚ graphics‚ animation‚ audio‚ and video. Downloading is when you download a file or software program‚ you’re you just copying it form the internet to your own computer. Website is a collection of
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ways” (p. 129). Through the Social Learning theory we are going to examine what and how police and police culture have been influenced to adapt to an authoritative personality‚ as well as perspectives on authoritative personalities. Is it that police work itself develops an authoritarian world-view‚ or is it that authoritarian personalities are selected for police work in the first place? The Social Learning theory fathered by Albert Bandura‚ suggests that learning
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