CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge‚ UK
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The Encarta World English Dictionary defines catering as‚ “to provide what is wanted or needed in a particular situation or by a particular group of people; to provide food and drink for a social or business function” (Encarta Dictionary‚ letter C.) Catering an event is something that is very important‚ not only within the job‚ but throughout the process of training. In fact‚ without proper training‚ one may lack set of skills that can stop an individual from achieving success at customer satisfaction
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Four Sandvik jumbos excavate India’s first underground crude oil storage cavern Indian contractor Hindustan Construction Company Ltd is using four Sandvik DT 820 underground drill rigs to construct the country’s first underground crude oil storage cavern‚ at Vizag in southern India. Four Sandvik DT 820 underground jumbo drill rigs are being used for the construction of India ’s first underground crude oil storage cavern‚ located at Visakhapatnam in southern India‚ with two Sandvik DX 700 surface
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IMPACT OF ADVERTISING APPEALS ON PURCHASE DECISIN KINDLY TICK ONE (√) 1. How many hours of TV do you watch a day‚ on average? * Less than 2 hours * 2 to less than 4 hours * More than 4 hrs to less than 6 hrs * More than 6hrs 2. In your opinion‚ what makes up a good TV commercial? You may tick more than one option. * Graphics * Music
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NEEDS ANALYSIS QUESTIONNAIRE ON ENGLISH LANGUAGE The purpose of this analysis is to know the needs of learning English. Please tick ( / ) your response. 1. Personal background Class : 6 Cemerlang Sex : Male ( ) female ( ) 2. How useful is English to you? very useful ( ) somewhat useful ( ) not useful ( ) 3. In what situation do you think is English useful? Num. Questionnaire Consideration Very useful Useful Not useful 1. Learning something in school. 2. Communicating
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populations to reduce psychological distress and improve functioning. The Five Facet Mindfulness Questionnaire (FFMQ) is a questionnaire that measures five facets of mindfulness: observe‚ describe‚ act aware‚ non-judge and non-react. The goal of this study was to examine the psychometric properties of the FFMQ in a clinical population of fibromyalgia patients. A total of 141 patients completed an online questionnaire on mindfulness (FFMQ) and theoretically related (e.g. acceptance‚ openness‚ alexithymia)
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Sci-Fi Questionnaire 1 Analysis My aim was to find out why people go to watch sci-fi movies? what captivates them the most? And how often do they watch sci-fi movies? So I prepared an appropriate questionnaire and distributed them equally amongst both genders and to people between the age groups of 7-40+. The result which I got cleared my doubts. The males love watching Sci-fi movies which are a hybrid of sci-fi and action. Most of them prefer to watch the movie in 3D animation as it gives
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03/13/2013 Edward’s Restaurant and Sir George’s Catering Case Analysis General Environment Demographic: Industry: Demographic factors are favorable to the restaurant industry. Approximately 52% of the 1993 population in the area was 60 years of age or over. This was considered the restaurant’s main target market. During the late 1980s and early 1990s‚ the number of people taking up permanent residence in the valley increased dramatically for various reasons. The climate was attractive
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opinion of the respondents when grouped according to age? 7. Is there a significant influence among the opinion of the respondents when grouped according to gender? QUESTIONNAIRE (Customer) Name (Optional): ______________________________________________ DIRECTION: Check the box that corresponds to your answer. Personal Profile: A. Gender ___ Male
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QUESTIONNAIRE Thank you for taking the time to complete this questionnaire‚ which should only take a few minutes to fill in. The information you give here will be treated strictly for research purpose. The objective of this questionnaire is to establish a relationship between Company Ethics‚ Employee Job Satisfaction and Employee Performance. Kindly fill in the blank spaces given next to the questions. Encircle the most suitable option where required. NAME: AGE: __________ GENDER: (a)
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