Nowadays‚ it is easier and easier for people to travel abroad. Thank to the globalization‚ the amount of foreign tourist is continuously increasing in some developing as well developed countries. Along with many benefit and joyfulness that traveling abroad brings to them‚ there are many disadvantage of it that suffer to the foreign tourists‚ especially‚ when they do not get some knowledge about the journey‚ destinations… before traveling. People desire to travel abroad because they can take the
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Qualitative Data‚ Descriptive Research Design: Survey & Observation‚ Causal Research Design: Experimentation‚ Measurement & Scaling: Fundamental & Comparative Scaling‚ Measurement & Scaling: Non-Comparative Scaling Techniques‚ Questionnaire Form & Design‚ zxcvbnmqrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwe rtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopa sdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjkl zxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwer
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Client (Desktop PC) Client (Desktop PC) Client (Desktop PC) Display and run application processing Server (With hard disk) (Able to manage data) Other Differences between Thin and Thick/Fat client. Thin client. | Thick/Fat client. | Service performance will reduce (speed slow) if more clients are added to the server. (since everything is operate by server) | Most process occur in client site‚ so the performance won’t reduce. | There will be system halted if the server down as the client
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5 CHAPTER TWO LITERATURE REVIEW 2.0 Introduction………………………………………………………………………6 2.1 Definition of concepts…………………………………………………………….6 2.2 Relationship between service delivery and performance…………………….......6 2.3 Effect of service delivery on performance……………………………………....7 2.4 Forms of services offered by banking institutions……………………………...7 2.5 Research limitations……………………………………………………...……..12 CHAPTER THREE METHODOLOGY 3.0 Introduction……………………………………………………………………...12
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answer. Only one (1) answer per question is allowed. Name (Optional): ________________________________________________________ Age: _________ Sex: _____ Male Civil Status: ______ Single _____ Female ______ Married Length of Service as an HR Manager: _____ Less than (6) months _____ More than (6) months PART II. Directions: Put a check (√) to the column that best describe your reaction to the following. Check YES if you AGREE and NO if you DISAGREE. |I. Differences
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Unit 1 Assignment To receive credit for completing the questionnaire‚ you need to submit your questions and answers to the dropbox. Follow these instructions to do so: 1. After you have submitted your questionnaire‚ you will receive an email with a copy of your answers. Open the email and copy all of the questions and answers. 2. Paste the questionnaire questions and answers that you just copied from your email into this document. 3. Save your assignment as lastname_Unit1_assignment
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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QUESTIONNAIRE QUESTIONNAIRE CAR BUYING BEHAVIOR OF RURAL MARKETING Answer the following questions GENERAL DETAILS: Name : Age : Gender : Male Female Education : 10th 12th Degree haven’t studied Occupation : Own Business Student Former Other Income : below 10000 10000-20000 20000-35000 More than 35000 Average drive of the car?
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