Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Summary 2 II. Area Profile A. Vision Mission 3 B. Organization Structure 4 C. Address/Location 5 D. Products/Services 5 III. Competitors 8 IV. Statement of the Problem E. Objective 9 V. Date Gathering F. Questionnaire 10 G. Results and Interpretation 11 VI. Review of Related Literature 23 VII. Tools for Quality Improvement H. Affinity Diagram
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QUESTIONNAIRE Dear Sir/ Madam‚ I am doing a research work on Employees Training Effectiveness. I would request you to kindly spare some time to fill up this Questionnaire. Thank you very much for your cooperation. Name : Age : Sex : Designation : Department : 1. How many training programs have you attended? Less than 5 5-10 More than 10 2. How many training programs have been arranged in the past one year? One Two Three More than 3 3. Are you satisfied with the
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Guidelines to Research Paper Writing and Questionnaire Design Students handout If we knew what it was we were doing‚ it would not be called research‚ would it? Einstein I- APA Research Paper Format Although some research papers would take on different layouts depending on the nature of the research or class and/or advisors’ requirements; an APA style would be genuinely the most preferred and common format for scientific papers. An APA research paper or report should include the
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[pic] We the Students of Amity University are conducting a market survey to gain knowledge regarding the market share of Surya’s CFL. Kindly Co-operate with us for the success of the same. Name: __________________________________________________ Dealer’s Address: __________________________________________ _________________________________________________________ Phone Number: ____________________________________________ Date:
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Belbin’s Team Roles: A Self-Perception Inventory Instructions For each section‚ distribute a total of ten points among the sentences that you think best describe your behaviour. The points may be distributed among several sentences. In extreme cases they might be spread among all the sentences or ten points may be given to a single sentence. Enter the points alongside each sentence in the space provided. I. What I believe I can contribute to a team: a. b. c. d. e. f. g. h. i. II. If I have a possible
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ELECTRONIC SELF-CHECKOUT SYSTEM VS CASHIER OPERATED SYSTEM: A PERFORMANCE BASED COMPARATIVE ANALYSIS by Gregory E. Opara-Nadi A Dissertation Presented in Partial Fulfillment Of the Requirements for the Degree Doctor of Philosophy Capella University May‚ 2005 ©Gregory Opara-Nadi‚ 2005 ELECTRONIC SELF-CHECKOUT SYSTEM VERSUS CASHIER OPERATED SYSTEM: A PERFORMANCE BASED COMPARATIVE ANALYSIS by Gregory E. Opara-Nadi has been approved May 2005 APPROVED: JIM MIRABELLA‚ D.B.A.‚ Faculty Mentor
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INTRODUCTION Service tax is a tax on Services. Service tax is not a tax on profession / trade but it is a tax on the service provided in exercise of the profession / trade. It is leviable only if there is provision of service. SALE V/S SERVICE Service is different from sale. The fact that some goods have been used in the course of providing service’ doesn’t make that transaction a sale. The nature of the transaction depends on the intention of the parties. If the parties intended to enter into
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To study the growing importance of social networking websites 1) What is your gender? a) Male ( ) b) Female ( ) 2) What is your age? a) 18-20 ( ) b) 21-25 ( ) c) 26-30 ( ) d) 31-35 ( ) e) More than 35 ( ) 3) What is your occupation? a) Student ( ) b) Entrepreneur ( ) c) House wife ( ) d) Teacher ( ) e)
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1. How does Ben’s age affect his decision to get an MBA? Ben is now 28 years old and he graduated from college six years ago when he’s age is 22 years old. if we Assuming that Ben already working for about 5 years since graduated from college‚ he would have enough money from salary saving in 5 years to do his MBA at 28 years age. If he starts the MBA program on 28 years old‚ he will spend two years for study and perhaps finish his MBA at 30 years old. At 30 years old‚ he will start working again
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