Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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=> Service Products: - The ability of a firm to design service product is based on how they effectively address and consolidate their core products‚ supplementary services‚ and delivery actions. A- Core Products Core products are the set of attributes and values that customers are waiting to receive from a specific company‚ also those products represents the solutions of problems faced by customers and users that can satisfy their needs. The core product in the Education industry is the
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Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory ….........
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Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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of Accounts for Tasker Lynch plc. By Louise Rhodes Company Accountant 1/ Terms of Reference As the company’s accountant I have been asked by the board of directors to appraise the financial company of my choice. The appraisal was requested by the chairman who would like to invest a sum of money on behalf of the employees of Tasker Lynch plc. This report has been prepared to analyse the financial performance of The Booker Group‚ the company I am looking into‚ with regards to its worthiness for
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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Brief Study On “TELECOM SERVICES OF RELI NCE COMMUNICATION’’ PROJECT REPORT Submitted for Partial fulfillment for the Award of the Degree of BACHELOR OF BUSINESS ADMINISTRATION (2007 – 2010) INTERNET INSTITUTE FOR SPECIAL EDUCATION Kanchana Bihari Marg‚ Kalyanpur‚ LUCKNOW Presented to: Presented by: Mr. AMRIT ANAND GAURAV SINGH (Project Head)
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Changes that affected 15 companies: - 1/Emergent countries such as China or the BRICS: affected many companies in the way they perform ‚ like Apple who wanted to reduce its cost of production by relocating to Brasil paying 250$/month per employee. 2/Nike as well relocated to China in order to reduce its cost‚ and used child labour for many years until the world human rights forbidden this illegal labour. 3/Thanks to the e-commerce today many commercial companies are offering commercial
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A STUDY OF COMPETETIVE STRATEGIES IN TELECOM SECTOR SUBMITTED IN PARTIAL FULFILLMENT OF REQUIREMENTS FOR THE AWARD OF MASTER OF BUSINESS ADMINISTRATION AND MASTER OF BUSINESS LAWS For The Course: STRATEGIC MANAGEMENT SUBMITTED BY: MAYANK KUMAR AGARWAL M.B.A.-MBL SEMESTER 3RD ROLL NO-200 SUBMITTED TO:DR. ARCHI MATHUR FACULTY OF MANAGEMENT FACULTY OF MANAGEMENT STUDIES NATIONAL LAW UNIVERSITY‚ JODHPUR A STUDY OF COMPETETIVE STRATEGIES IN TELECOM SECTOR STRATEGIC MANAGEMENT UNDER THE
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